At arenaflex, we're dedicated to providing exceptional customer experiences that drive growth and satisfaction. As a Customer Service Representative in our dynamic call center environment, you'll play a vital role in delivering top-notch support to our customers over the phone and email. If you're passionate about delivering excellent customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the automotive industry. With a strong commitment to customer satisfaction and employee development, we're dedicated to building a workplace that ignites ideas and opportunities for growth. Our mission is to make the customer experience better, whether in person, online, or a combination of both. As the largest automotive retailer in North America and a Fortune 500 company (NYSE: LAD), we offer a wide range of career opportunities in Sales, Finance, Service, Technology, and Corporate.
**Job Summary**
As a Customer Service Representative, you'll be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using our company loan processing systems. This is a remote opportunity, allowing you to work from the comfort of your own home. We're looking for a highly motivated and organized individual who is passionate about delivering exceptional customer experiences.
**Responsibilities**
* Handle inbound service calls from customers in a call center environment while delivering quality service
* Monitor customer account details for non-payments, declined payments, delayed payments, and other irregularities
* Prepare documents as needed to fulfill customer requests
* Educate and counsel customers on account terms
* Maintain and ensure accurate, up-to-date customer account information
* Forward delinquent accounts to the appropriate Collections Team for account management
* Perform other duties as assigned
**Requirements**
* Previous telephone customer service experience preferred
* Ability to perform accurate data input into a variety of software
* Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone
* Strong attention to detail
* Sense of urgency
* Excellent communication skills
* PC skills, including knowledge and use of MS Office (Excel, Word, Windows, etc.)
* Competencies:
+ Does the right thing, takes action, and adapts to change
+ Self-motivates, believes in accountability, focuses on results, makes plans, and follows through
+ Believes in humility, shares best practices, desires to keep learning, measures performance, and adapts to improve results
+ Thrives on a team, stays positive, and lives our values
**Physical Demands**
* Up to 1/3 of time: standing, walking, lifting up to 25 pounds
* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
* Reasonable accommodations may be made to enable individuals to perform the essential functions
**Benefits**
* Competitive pay
* Comprehensive benefits package, including:
+ Medical, dental, and vision plans
+ Paid holidays and PTO
+ Short and long-term disability
+ Paid life insurance
+ 401(k) retirement plan
+ Employee stock purchase plan
+ Lithia Learning Center
+ Vehicle purchase discounts
+ Wellness programs
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for career growth and development
* A comprehensive benefits package
* A competitive salary and bonus structure
* A chance to work with a leading provider of innovative solutions in the automotive industry
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are eager to learn and grow, we want to hear from you! Apply today and let's build the future together.
**We're an Equal Opportunity Employer**
arenaflex is committed to equal employment opportunity and considers qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.