At arenaflex, we're more than just a leading distributor of specialty automotive and RV aftermarket parts and accessories – we're a family. Our culture is built on a foundation of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun, which has allowed us to grow across the globe with over 2,000 employees. We strive to reflect this culture by living our values and providing our employees with the tools they need to succeed. When you succeed, we succeed at our goal of delivering the products that people need when they need them!
**What can arenaflex offer YOU?**
Our company utilizes competitive training programs, coaching, communication, and collaboration to help our team members learn and grow. We offer a comprehensive benefits package, including:
* Medical, Dental, Vision, and other benefits
* 401K with a generous company match
* Paid Time Off and Paid Company Holidays
* Employee Referral Bonus: Eligible to make referrals immediately after the first day
* Tuition Reimbursement
* Employee Discount Programs
* And more!
**Your Role with arenaflex**
arenaflex is currently seeking a Consumer Retail Customer Service Representative for our Exeter, PA location! As a key part of our team, you'll engage with customers, solve problems, and ensure a smooth, seamless experience from order to delivery. This is an exciting opportunity to make a real impact on customer satisfaction in a fast-paced, collaborative environment.
Our Consumer Retail Customer Service Representatives provide exceptional support to B2C customers from order placement to delivery. Responsibilities include:
* Resolving order discrepancies
* Answering customer inquiries
* Maintaining clear communication throughout the process
The ideal candidate is detail-oriented, problem-solving, and committed to delivering outstanding customer experience.
**Shift:**
* Weekdays: (Monday to Friday) 9:00 AM to 5:30 PM
* Weekends: (Saturday & Sunday) Each agent works one 2-hour shift on both Saturday and Sunday. The weekend shifts rotate weekly, meaning agents will work weekends approximately 1 to no more than 2 times per month
**Perks:**
* Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
* In-depth onsite training with individual coaching to maximize your growth!
* Highly transferable sales and service skills
* No experience, no college degree necessary – we pay you to learn!
**Responsibilities Include:**
* Process orders accurately, reviewing details such as pricing, quantities, and shipping
* Provide customer support for existing orders, addressing concerns and offering technical assistance
* Engage with customers via phone, chat, and email to deliver high-quality service
* Educate customers on products and keep them updated on order status and delays
* Perform additional tasks as needed to support team goals
**Basic Qualifications:**
* Experience utilizing online marketplaces (e.g., Amazon, eBay)
* Previous experience in sales or customer service preferred
* Strong attention to detail and communication skills
* Ability to work independently and collaboratively
**Preferred Qualifications:**
* High School diploma (or GED); college coursework preferred
* Prior experience or knowledge in the Automotive, RV, and Marine industry/parts is a plus
* Basic computer proficiency, including MS Office applications
**Expected salary:** Competitive salary range based on experience
**Location:** Exeter, PA
**Why join arenaflex?**
At arenaflex, we're committed to providing our employees with a supportive and inclusive work environment. We believe in the importance of work-life balance and offer a range of benefits to support your well-being. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we're always looking for talented individuals to join our team.
**How to apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
We can't wait to hear from you!