At arenaflex, we're on a mission to revolutionize the healthcare economy by delivering high-quality and affordable care for all. Our innovative approach helps employers restructure their healthcare benefits to provide clear incentives and data-driven insights, directing employees to higher-quality and lower-cost healthcare providers. As a result, patients receive better health outcomes, and doctors are rewarded for practicing well, not performing more procedures. We're backed by top-tier venture capital firms and are growing rapidly, seeking talented individuals to join our team.
We're urgently hiring a Contract Customer Service Representative to engage with arenaflex members, helping them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role's focus is member support via phone, chat, and email. As a member of our team, you'll become an expert on arenaflex's product, operations, and the needs of our members.
**Key Responsibilities:**
* Deliver exceptional service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefit and find the right provider for their needs.
* Follow documented best practices for handling member inquiries, suggesting process improvements as you identify them.
* Manage and organize workload using arenaflex's platform and tools, including Zendesk and G Suite.
* Triaging and escalating complex and urgent member care needs.
* Retain a detail-oriented working knowledge of employer health benefits and insurance.
* Relay member feedback to leadership teams to improve arenaflex's solution.
**Candidate Profile:**
* A passion for helping people solve their problems with an ability to think creatively and empathetically.
* Experience working in a customer-facing environment with demonstrated experience staying calm under pressure.
* Excellent written and verbal communication skills.
* A high level of process-orientation, digital organization, and resourcefulness.
* A desire to work in a rapidly evolving startup environment, comfortable with some ambiguity.
* A desire to be a part of our mission to improve the healthcare system.
* Enthusiasm for a role with room for growth.
* A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred).
* A bachelor's degree is preferred but not required.
**What We Offer:**
* A competitive hourly rate of $17-19/hour, with individual compensation depending on qualifications, skills, and applicable laws.
* The opportunity to work in a rapidly growing startup environment with a dynamic team.
* A chance to make a meaningful impact on the healthcare industry and improve the lives of patients and healthcare providers.
* A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
* Opportunities for professional growth and development, including training and education programs.
* A collaborative and inclusive work environment that values diversity and promotes work-life balance.
**Work Environment and Culture:**
* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance.
* Our team is passionate about improving the healthcare system and is committed to delivering exceptional service to our members.
* We value diversity and inclusion, promoting a culture of respect, empathy, and understanding.
* Our team is collaborative and supportive, working together to achieve common goals and objectives.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for improving the healthcare system, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We look forward to reviewing your application and discussing this opportunity further.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
**Accommodations for Qualified Individuals with Disabilities:**
arenaflex is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, please contact us at [
[email protected]](mailto:
[email protected]).
**Beware of Job Scam Fraudsters:**
Our recruiters use arenaflex email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams, and we do not ask candidates to download software, purchase equipment through us, or provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be an arenaflex recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcement and to
[email protected].