At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in making this happen. Join our team in Duluth, GA, and be part of a dynamic and growing organization that values job stability, career growth, and employee satisfaction.
**About arenaflex**
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing best-in-class products and services to our customers, and we're looking for talented individuals like you to help us achieve this goal.
**Job Summary**
As a Customer Service Representative, you'll be the face of arenaflex, interacting with customers via phone, email, and chat to resolve their queries and concerns. You'll be equipped with the knowledge and skills to provide legendary service, and you'll have the opportunity to grow and develop your career in a supportive and collaborative environment.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat to resolve their queries and concerns
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and proficiency in Microsoft Office
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with customer relationship management (CRM) software and other technology platforms
* Knowledge of shipping, industrial, and packaging materials
* Fluency in multiple languages (English, Spanish, French, etc.)
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Collaborative and supportive work environment
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**Compensation and Benefits**
* Pay from $25 to $27 per hour with significant growth and earning potential
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Opportunities for bonuses and professional development
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing organization, apply now! Visit our website or click the link below to submit your application.