At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we're committed to creating a culture of excellence, innovation, and customer-centricity. Our Texas Branch, located in Fort Worth, is a hub of activity, with a team of dedicated professionals working together to deliver exceptional results.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center environment. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center environment using world-class technology
* Communicate with customers over phone, email, and chat to resolve issues and answer questions
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve customer satisfaction
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with CRM software and customer service technology
* Strong knowledge of customer service principles and best practices
* Ability to work flexible hours, including evenings and weekends
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs to recognize and reward your hard work
* Paid holidays and generous paid time off to recharge and relax
* Tuition Assistance Program that covers professional continuing education
* Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and beautifully maintained walking paths
**Work Environment and Culture**
* arenaflex is a drug-free workplace and an equal opportunity employer
* We're committed to creating a culture of diversity, equity, and inclusion
* Our Texas Branch is a hub of activity, with a team of dedicated professionals working together to deliver exceptional results
* We're passionate about delivering exceptional customer experiences and exceeding customer expectations
**Compensation and Perks**
* Pay from $24 to $28 per hour, with significant growth and earning potential!
* $2 Shift Differential for working evening or weekend shifts
* Opportunities for career growth and advancement within the company
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
**How to Apply**
If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team at arenaflex and start your journey to a rewarding and challenging career.