At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About arenaflex**
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible service and products. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Strong communication and problem-solving skills
* Ability to work in a fast-paced call center environment
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with CRM software and customer service technology
* Strong product knowledge and ability to learn quickly
* Ability to work flexible hours, including evenings and weekends
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center
+ Beautifully maintained walking trails
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction
* We're committed to providing our employees with a safe and healthy work environment
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Tuition Assistance Program that covers professional continuing education
* Collaborative and supportive work environment
**Compensation and Perks**
* Pay from $25 to $27 per hour with significant growth and earning potential!
* Bonus programs and incentives for exceptional performance
* Comprehensive benefits package, including health insurance and 401(k) with employer match
* Employee Perks, including fitness center and walking trails
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join the arenaflex team and start your career journey today!