At arenaflex, we're committed to providing our customers with the best possible experience. As a Customer Service Representative, you'll play a vital role in delivering exceptional service to our valued customers. If you're passionate about customer satisfaction, have a strong work ethic, and are looking for a challenging and rewarding career, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative energy solutions, serving over five million customers across 11 states. As a Fortune 200 Company, we're dedicated to delivering world-class service to our customers while fostering a positive and inclusive work environment for our employees. Our customer service center in Tulsa, OK, is a hub of activity, with a team of highly trained and dedicated Customer Service Representatives working together to provide friendly and professional service to our customers.
**Key Responsibilities**
As a Customer Service Representative with arenaflex, you'll be responsible for:
* Providing exceptional service to customers via inbound calls, resolving issues and answering questions related to their service, bills, and power outages
* Collaborating with a team of Customer Service Representatives to achieve customer satisfaction goals
* Participating in contests, raffles, and team parties to celebrate successes and build a positive work environment
* Working from home with equipment provided, enjoying a casual dress code, and having opportunities for overtime and career advancement
* Analyzing customer inquiries and resolving issues in a timely and professional manner
* Supporting customers during occasional mandatory overtime, especially during outages
**Required Skills and Knowledge**
To succeed in this role, you'll need:
* At least 2 years of experience working in complex customer service environments
* A stable work history, high school diploma or GED, and authorization to work in the United States
* Excellent communication and problem-solving skills, with the ability to quickly analyze customer inquiries and provide effective solutions
* A strong work ethic and commitment to delivering exceptional customer service
* Ability to work in a fast-paced environment, with occasional mandatory overtime, especially during outages
**Benefits and Pay**
As a valued member of our team, you'll enjoy:
* A competitive starting salary of $16.25/hour
* Generous benefits, including health and life insurance, dental reimbursement, and more
* Opportunities for career advancement and professional growth
* A positive and inclusive work environment, with a focus on employee well-being and satisfaction
**About InnoSource**
InnoSource has been a trusted partner to arenaflex for over 25 years, providing contract employees who share our commitment to delivering exceptional service to our customers. We're passionate about connecting each individual with the best long-term career fit based on unique skills and needs, and guiding them through the process along the way.
**Pre-Employment Checks**
If offered a position, we'll conduct a criminal background check and drug screen to ensure the safety and security of our customers and employees.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, ages, races, colors, sexes, sexual orientations, gender identities, disabilities, and veterans.
**We Want to Hear From You!**
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together!