Introduction to blithequark
At blithequark, we are passionate about the transformative power of sports in changing lives. As a leading organization in the sports industry, we believe that everyone plays a vital role in creating confidence and excitement by equipping athletes to achieve their dreams. Our commitment to fostering an inclusive and diverse workforce reflects the communities we serve, and we are dedicated to making a positive impact. If you are ready to join a team that shares your passion for sports and customer service, we invite you to apply for our Customer Service Representative position.
Job Overview
As a Customer Service Representative at blithequark, you will be an integral part of our Athlete Engagement Team, providing exceptional service to our athletes through phone and chat support. This role is perfect for individuals who are passionate about sports, enjoy building meaningful relationships, and are skilled at resolving complex issues. As the second tier of customer support, you will be empowered to conduct in-depth investigations, resolve questions and concerns, and create epic athlete experiences.
Key Responsibilities
- Partner with athletes to address questions and concerns via phone or chat, providing clear and empathetic communication.
- Resolve Tier 2 escalation calls and chats, taking ownership of concerns and solving problems with enthusiasm and positivity.
- Build relationships that go above and beyond, making each interaction matter and ensuring every athlete leaves with a smile.
- Utilize appropriate processes, online programs, and technology to resolve issues efficiently and accurately, including gear advice, order hiccups, and loyalty account management.
- Collaborate with internal and external partners, such as blithequark stores, shipping companies, and other Athlete Engagement Teammates, to support issue resolution and share knowledge.
- Tackle challenges head-on, troubleshooting technical issues, reporting sensitive concerns, and investigating potential incidents, while maintaining a positive and professional demeanor.
- Engage in team events and culture-building initiatives, offering recommendations to supervisors on how to create better athlete experiences and being a positive voice within the team.
Qualifications and Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Less than 1 year of experience in a customer-facing role, such as customer service, retail, food service, or hospitality (part-time experience is acceptable).
- High-speed internet and an Ethernet port.
- Proficiency in Microsoft Office and TEAMS.
- Experience with IVR (Five9), CRM, or order management lookup tools is a plus, as well as knowledge of loyalty and gift card platforms.
Essential Skills and Competencies
- A passion for sports and building strong communities, with a knack for sharing that passion with others.
- Stellar communication skills, with the ability to score big points in problem-solving and conflict resolution.
- Flexibility to adapt to different situations and play as a team player, with a willingness to learn and grow.
- Tech-savvy skills to navigate our systems and provide exceptional service every time.
- Ability to think fast on your feet and remain calm under pressure, with a positive and professional demeanor.
- Bilingual skills are a plus, with the ability to communicate with Spanish-speaking athletes.
Career Growth and Development
At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:
- Mandatory training sessions, scheduled 8 am – 5 pm (ET) Monday through Friday for the first 3 weeks of joining the team.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Career advancement opportunities, with the potential to move into leadership roles or other areas of the business.
- A supportive and collaborative team environment, with a focus on teamwork and camaraderie.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and supportive team that values:
- Work-life balance, with flexible scheduling and remote work options.
- Open communication, with regular team meetings and feedback sessions.
- Recognition and rewards, with opportunities for bonuses and incentives.
- Community involvement, with opportunities to participate in charitable events and volunteer programs.
Compensation and Benefits
At blithequark, we offer a competitive total rewards package, including:
- A targeted pay range of $35,400 - $53,300, with opportunities for bonuses and incentives.
- A generous suite of benefits, including health insurance, retirement savings, and paid time off.
- Opportunities for career advancement and professional growth.
- A positive and supportive work environment, with a focus on teamwork and camaraderie.
Conclusion
If you are a motivated and customer-focused individual who is passionate about sports and delivering exceptional service, we encourage you to apply for our Customer Service Representative position. As a member of the blithequark team, you will have the opportunity to make a positive impact on the lives of our athletes, while growing and developing your skills and career. Don't miss out on this exciting opportunity to join our team and be part of a dynamic and supportive community. Apply today!
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