**Join arenaflex, a leading financial services company, in San Antonio, Texas, and embark on a rewarding career journey as a Customer Service Representative – Fraud-Hybrid Specialist.**
**About arenaflex**
arenaflex is a global financial services company that provides a wide range of financial products and services to individuals, businesses, and institutions. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a leader in the industry. Our company culture is built on the values of integrity, teamwork, and customer satisfaction, and we are proud to be an equal opportunity employer.
**Job Summary**
As a Customer Service Representative – Fraud-Hybrid Specialist, you will play a critical role in ensuring the security and integrity of our clients' accounts while providing exceptional customer service. You will be responsible for investigating potential fraud activity, responding to client inquiries, and resolving issues in a timely and professional manner. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Perform thorough risk assessments when reviewing account activity to identify potential fraud
* Respond to inbound client inquiries and assist with specific service-related requests and concerns
* Provide solutions to client issues through the usage of all available resources under limited supervision
* Complete assigned tasks in an accurate and timely manner
* Consistently achieve individual and team performance targets
* Contact card members to verify charges and recent activity to identify any potential fraud
* Ensure a positive customer experience while maintaining a high level of professionalism
* Determine specific verification procedures to be used in processing customer's information
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding arenaflex, its clients, and assets, by adhering to Policy, rules, and regulations, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting issues with transparency.
**Qualifications**
* Minimum 1 year of customer service experience
* Ability to process both inbound and outbound client calls
* High attention to detail with the ability to interpret data and organize information
* Consistently demonstrates clear and concise written and verbal communication
* Demonstrated ability to remain unbiased in a diverse working environment
**Education**
* High School diploma or equivalent
**Work Environment and Culture**
* arenaflex fosters a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career.
* Our team members enjoy a fun, dynamic culture, casual work environment, career growth & development, along with our best-in-class benefits package that includes medical, dental, vision (starting day 1!), paid vacation, tuition reimbursement, 401(K) savings, and more!
* We are a close-knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization.
**Compensation and Benefits**
* Competitive rates start at $20.05/hr!
* Day 1 Health Benefits!
* Flexible Work Strategies
* Collaborative team environment
* 401(k) match
* Tuition Reimbursement
* Onsite Daycare
* Onsite Fitness Center and more!
**Career Growth Opportunities**
* arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals.
* Our employees enjoy working in an energetic fast-paced environment, have excellent communication, are digitally savvy, and are keen problem solvers with a unique ability to think on their feet.
**How to Apply**
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
**Equal Employment Opportunity**
arenaflex is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Accessibility**
arenaflex invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at arenaflex.
**View the EEO is the Law poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting**