At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As an Associate Customer Service Representative, you'll play a vital role in ensuring that our members receive timely, accurate, and personalized support via phone, email, and in-person interactions. If you're passionate about delivering world-class customer service and have a knack for resolving complex issues, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare organization that's committed to improving the lives of our members. With a strong focus on innovation, quality, and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our mission.
**Job Summary**
As an Associate Customer Service Representative, you'll be responsible for handling customer inquiries, resolving complaints, and providing exceptional support to our members. You'll work closely with our team to ensure that our members receive timely and accurate responses to their inquiries, and that their issues are resolved promptly and professionally.
**Essential Responsibilities**
* Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
* Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
* Meet all production, quality, and adherence standards. Attend all required training classes.
* Elevate issues to the next level of supervision, as appropriate.
* Maintain accurate records, including timekeeping records.
* Perform other duties as assigned or requested.
**Education**
* High School Diploma or GED
* Substitutions: None
* Preferred: None
**Experience**
* 6 months of customer service experience in a customer-facing role
* Preferred: Customer service experience in a call-center environment, particularly in the healthcare industry
**Licenses or Certifications**
* None required
* Preferred: None
**Skills**
* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
* Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
* Ability to take direction and navigate through multiple systems simultaneously.
* Ability to maintain composure under stressful and fast-paced conditions.
* Strong written and verbal communication skills
* Ability to communicate complex information in a simple, customer-facing way
**Language (Other than English)**
* None
**Travel Requirement**
* 0% - 25%
**Physical, Mental Demands, and Working Conditions**
* Office-based
* Teaches/trains others regularly: Rarely
* Travels regularly from the office to various work sites or from site-to-site: Does Not Apply
* Works primarily out-of-the office selling products/services (Sales employees): Does Not Apply
* Physical Work Site Required: No
* Lifting up to 10 pounds: Constantly
* Lifting 10 to 25 pounds: Rarely
* Lifting 25 to 50 pounds: Rarely
**Disclaimer**
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
**Compliance Requirement**
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
**Confidentiality and Data Security**
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
**Code of Business Conduct**
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
**Pay Range**
* Minimum: $19.01
* Maximum: $23.72
**Base Pay**
Base pay is determined by a variety of factors, including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential arenaflex may apply for certain locations based upon comparative markets.
**Equal Employment Opportunity**
arenaflex Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
**Accessibility**
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For accommodation requests, please contact HR Services Online at
[email protected]
**California Consumer Privacy Act Employees, Contractors, and Applicants Notice**