Introduction to arenaflex
arenaflex, a leading healthcare organization, is dedicated to providing top-notch services that make a difference in the lives of those we serve. As a compassionate and dynamic company, we strive to personalize and streamline healthcare for our communities. With a strong presence in Maine, we offer a range of opportunities for individuals who are passionate about delivering exceptional customer service and making a positive impact in the healthcare industry.
Job Overview
We are seeking an experienced Customer Service Representative to join our team in Brewer, ME. As a full-time remote employee, you will have the flexibility to work from the comfort of your own home while still being an integral part of our team. Our normal business hours are Monday through Friday, 8:00am - 4:30pm EST, with occasional overtime required to meet business needs. If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.
Primary Responsibilities
- Actively participate in team huddles and meetings by sharing knowledge, requesting information, and recommending process improvements.
- Provide excellent customer service via first call resolution as frequently as possible.
- Advocate for patients regarding complaints or billing issues within established policies and procedures.
- Advise management of customer service issues that may require attention in a timely manner.
- Resolve assigned accounts in a timely and accurate manner, maximizing reimbursement in compliance with departmental policies and procedures.
- Research and accurately resolve outstanding patient balances in accordance with all departmental and system policies and procedures.
- Meet or exceed performance standards related to quality and productivity.
- Accurately schedule patient payment plans in accordance with internal policy guidelines.
- Work closely with peers and leaders to address patient balance issues or changes that directly impact accounts receivable.
- Ensure all customer service functions support team goals and objectives as well as arenaflex financial performance objectives.
- Thoroughly understand departmental key performance indicators and advise management of payment variance issues that may require attention.
- Maintain knowledge of collection protocols, payer, regulatory policies, and laws.
- Attend internal education sessions to enhance or gain new skills.
- Demonstrate a desire to provide community benefits through charitable events or contributions outside of the department.
Required Qualifications
- High School Diploma / GED
- Must be 18 years or older
- 6 months of healthcare customer service experience
- 1 year of data entry experience
- Basic proficiency with Windows PC applications and Microsoft Office (create, edit, format Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
- Ability to train onsite for the first 12 weeks at 43 Whiting Hill Rd Brewer, Maine 04412
- Ability to work full-time, Monday - Friday between 8:00am – 4:30pm EST, including flexibility to work occasional overtime given business needs
- Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements.
Preferred Qualifications
- 1 year of experience in healthcare customer service
- Medical Terminology
- Previous work experience with arenaflex
Telecommuting Requirements
- Reside within commutable distance of 43 Whiting Hill Rd Brewer, Maine 04412
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive an arenaflex-approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
- Strong communication skills (written/verbal)
- Strong analytic skills
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, internal education sessions, and career advancement opportunities. Our goal is to provide a supportive and inclusive work environment that allows our employees to thrive and reach their full potential.
Work Environment and Company Culture
arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Our company culture is built on a foundation of compassion, respect, and empathy, and we strive to create a workplace that is welcoming and inclusive for all employees.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a range of perks and benefits that are designed to support the well-being and success of our employees. Our benefits package includes comprehensive health insurance, retirement savings plans, and paid time off, among other benefits. We also offer a range of recognition and reward programs that are designed to recognize and reward our employees for their hard work and contributions to the company.
Conclusion
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With a strong commitment to diversity, equity, and inclusion, and a range of career growth opportunities and learning benefits, arenaflex is the perfect place to build a rewarding and challenging career. Apply today and take the first step towards a fulfilling and successful career in the healthcare industry!
Apply Now