Join arenaflex, a leading organization in the education sector, as a Customer Service Representative in our Housing Customer Service Center. We are seeking a highly motivated and customer-focused individual to provide exceptional service to our students, faculty, staff, and guests. As a key member of our team, you will be the first point of contact for our customers, ensuring that their needs are met, and their expectations are exceeded.
**About arenaflex**
arenaflex is a dynamic organization that is committed to making a difference in the lives of our students, faculty, staff, and guests. As a leading provider of innovative services, we strive to create the best experience for our community. Our six central business units, including USC Housing, work tirelessly to welcome all visitors into the Trojan family. We are driven by our commitment to uphold our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
**About USC Housing**
USC Housing is a division of arenaflex Auxiliary Services, hosting over 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. We take pride in making our students feel comfortable, safe, and welcome. Our top-notch amenities include comprehensive recycling programs, simplified online repair requests, and more. We share the same vision and excellence that our students do, and we are committed to serving their well-being.
**The Opportunity**
As a Customer Service Representative in our Housing Customer Service Center, you will be responsible for providing exceptional service to our customers. You will be the first point of contact for our students, faculty, staff, and guests, ensuring that their needs are met, and their expectations are exceeded. Our team is positive, friendly, and welcoming, and we strive to create a work environment that is inclusive and supportive.
**Key Responsibilities**
* Provide customer service to students, faculty, staff, and external customers, meeting their needs, offering options, resolving problems, and following up with customers to ensure full satisfaction.
* Provide information regarding policies and procedures, terms, and programs relating to the service area for students, parents, faculty, administrators, staff, and outside customers.
* Identify and prioritize problems and issues related to the service area, performing research, offering solutions, options, and strategies, and referring to appropriate personnel or departments as needed.
* Use information systems to input data, maintain databases, perform research for projects or issues, generate reports, and track problem status until resolution is achieved.
* Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues.
* Interpret terms and conditions of contracts, authorize changes or exceptions to contract terms, generate contracts for forms for distribution, and process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork.
* Represent the department to students, parents, faculty, administrators, staff, and other outside customers, and may act as a representative for the department at internal committee meetings or make formal presentations as assigned.
* Train, schedule, assign, and prioritize workloads, interpret operating policies and procedures, ensure timely completion of departmental work, and may lead student workers.
* Notify appropriate personnel in the event of an emergency, maintain complete and accurate records of all student- or staff-related safety incidents, and provide services including processing and delivery of mail and packages, receiving key deposits, issuing keys, and maintaining and balancing a cash drawer on a daily basis.
**Essential Qualifications**
* Minimum Education: High School Diploma or equivalent
* Minimum Experience: 1 year of customer service experience
* Minimum Field of Expertise: Customer Service
* Valid CA driver's license required
* Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System
* A copy of DMV record will be required as a final condition of employment
**Preferred Qualifications**
* Preferred Education: Bachelor's Degree
* Preferred Experience: 2 years of customer service experience
* Preferred Field of Expertise: Student counseling, customer service
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Strong commitment to arenaflex's Unifying Values: Integrity, Excellence, Diversity, Equity, and Inclusion, Well-Being, Open Communication, and Accountability
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a wide variety of benefits and programs that support our staff and their families, including a competitive salary, comprehensive health insurance, retirement plan, and paid time off.
* We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families, including a competitive salary, comprehensive health insurance, retirement plan, and paid time off.
* arenaflex has a strong commitment to employee development and growth, offering training and development opportunities to help you advance in your career.
* We have a diverse and inclusive work environment that values and promotes diversity and inclusion in the workplace.
**Work Environment and Company Culture**
* arenaflex is a dynamic and inclusive organization that values and promotes diversity and inclusion in the workplace.
* We have a positive and friendly work environment that is supportive and inclusive.
* Our team is committed to upholding our six unifying values: Integrity, Excellence, Well-Being, Open Communication, Accountability, and Diversity, Equity, and Inclusion.
* We have a strong commitment to employee well-being and work-life balance, offering flexible work arrangements and a comprehensive benefits package.
**Compensation, Perks, and Benefits**
* Competitive salary: $18.86 - $20.00 per hour
* Comprehensive health insurance
* Retirement plan
* Paid time off
* Flexible work arrangements
* Comprehensive benefits package
* Opportunities for career growth and development
**Conclusion**
If you are a highly motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become a vital part of our success story. Apply now and let's discuss how you can become a part of our dynamic and inclusive organization.