At arenaflex, we're dedicated to delivering exceptional services and solutions that create meaningful outcomes for our clients and the people who rely on them. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting Iowa Medicaid Program recipients and affiliates, providing top-notch customer service, and making a real difference in people's lives.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions, serving Fortune 100 companies and over 500 governments. We're committed to fostering a culture where individuality is valued, and our associates can thrive, grow, and make a lasting impact. With a strong focus on innovation, collaboration, and customer satisfaction, we're shaping the future of customer service and beyond.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you'll provide exceptional support to Iowa Medicaid Program recipients and affiliates, answering inquiries, resolving issues, and ensuring seamless customer experiences. If you're passionate about delivering outstanding customer service, have a strong work ethic, and are eager to grow with a dynamic organization, we encourage you to apply.
**Responsibilities**
As a Remote Call Center Customer Service Representative, your key responsibilities will include:
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
* Establishing and maintaining effective working relationships with applicants, beneficiaries, and co-workers
* Problem-solving through analysis and ongoing feedback
* Achieving results through knowledge, empathy, and commitment
**Requirements**
To succeed in this role, you'll need:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem-solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent typing and grammar skills
**What We Offer**
As a Remote Call Center Customer Service Representative at arenaflex, you'll enjoy:
* Competitive hourly pay rate of $18.00 per hour (bi-weekly pay)
* Paid training with equipment provided
* Full-time schedule (40 hours a week)
* Career growth opportunities
* PerkSpot – Employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
At arenaflex, we value our associates' well-being and safety. We're committed to creating a positive, employee-friendly culture that fosters growth, collaboration, and innovation. Our work environment is dynamic, supportive, and inclusive, with opportunities to learn, develop, and make a lasting impact.
**How to Apply**
If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to grow with a dynamic organization, we encourage you to apply. Please submit your application through the link provided. We look forward to welcoming you to our team!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Requests**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Pay Transparency Laws**
arenaflex is committed to transparency in compensation and benefits. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**Vaccination Status**
arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.