At arenaflex, we pride ourselves on being the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us tackle exciting challenges. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional support, we want to hear from you!
**About arenaflex**
arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters is located in Seattle, and we've been successful in this unique business for over 30 years. We continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted leader in the industry.
**Job Overview**
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling many priorities at once. You'll work closely with other teams to ensure all necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Why Join arenaflex?**
We know that a company's success starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Pay: $12.00 per hour
* * This position is 100 percent remote, located anywhere in Puerto Rico
**What We Offer**
At arenaflex, we're passionate about delivering exceptional support and service to our customers. We're committed to creating a work environment that's inclusive, supportive, and empowering. If you're a customer-focused individual with a passion for delivering exceptional support, we want to hear from you!
**How to Apply**
If you're ready to join a dynamic team and take your career to the next level, apply now! Visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you!
Benefits of Working at arenaflex
At arenaflex, we're committed to providing a comprehensive benefits package that supports the health, well-being, and financial security of our employees. Our benefits include:
* Health, Dental, Vision insurance
* 401(k)
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
Why arenaflex is a Great Place to Work
* arenaflex is a dynamic and inclusive work environment that fosters growth and development
* We're committed to creating a supportive and empowering work environment that encourages collaboration and innovation
* Our team is passionate about delivering exceptional support and service to our customers
* We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees
What We're Looking For
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. If you have:
* 1-3 years of customer support or call center experience assisting customers over the phone
* Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
then we want to hear from you!
How to Apply
If you're ready to join a dynamic team and take your career to the next level, apply now! Visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you!
Apply Now
Apply Now