Introduction to blithequark
At blithequark, we pride ourselves on being a certified Great Place to Work and Top Workplace, where 84% of our employees think we are a great place to work. As a leader in our industry, we are committed to putting our people first and providing a work environment that fosters growth, learning, and success. We are now seeking an experienced Customer Service Representative to join our team, who will act as the primary point of contact for our customers and be responsible for all account management, selling activities, sales goal achievement, increasing brand awareness, and handling customer transactions.
Job Overview
The Customer Service Representative at blithequark is a hybrid role that requires the individual to work from the office at a minimum of 2 times a week. This role is responsible for basic, moderate, and complex functions of Order Management with speed and accuracy in a fast-paced environment. The successful candidate will be responsible for serving their own customers, aiding and supporting other customers, and collaborating with members of their team to achieve sales goals and customer service metrics.
Key Responsibilities
- Selling and Customer Support Activities: Provide excellent customer service, respond to customer inquiries, and resolve issues in a professional and timely manner.
- Achievement of Sales goals and Customer Service metrics: Meet or exceed sales targets, achieve customer satisfaction goals, and contribute to the team's achievement of service metrics and all Customer Service goals.
- Account Management: Manage all calls, emails, or chat requests for information and resolution of issues or sales inputs within the defined SLA, and maintain positive relationships with customers and consultants.
- Order Management: Configure components to identify or clarify basic to complex customer solutions, complete outbound calls to new/existing customer base, and advise and recommend product options, add-ons, and solutions best suited for customers and their end users.
- Customer Service Activities: Provide price and availability information, submit, track, and escalate quotes/orders from customers, resolve and/or route credit-related issues, and effectively investigate/escalate and resolve customer complaints and issues.
Essential Qualifications
- Minimum of 1 year's previous sales/customer service experience, preferably in a related industry.
- Experienced Customer Service professional with effective telephone, chat, email techniques, and customer care skills.
- Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language.
Technical Skills
- Personal computing or keyboarding/data entry skills.
- Moderate knowledge of Excel, required.
- Excellent communication skills, written and verbal, required.
- Strong organizational skills, required.
- Basic sales and negotiation skills, required.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs to help you develop your skills and knowledge.
- Regular coaching and feedback to help you achieve your goals and improve your performance.
- Opportunities to take on new challenges and responsibilities as you grow and develop in your role.
- A supportive and collaborative work environment that encourages learning and growth.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of respect, integrity, and teamwork, and we are committed to creating a workplace that is inclusive, diverse, and fun. As a Customer Service Representative, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer service and driving business success.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package that includes a range of perks and benefits, such as:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Conclusion
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Customer Service Representative role at blithequark. With our commitment to putting our people first, our supportive and collaborative work environment, and our range of training and development opportunities, we believe that we offer a unique and rewarding work experience that will help you achieve your career goals. Apply now to join our team and take the first step towards a successful and fulfilling career at blithequark.
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