Sep 29, 2025

Experienced Customer Service Representative – Virtual Assistant and Client Support Specialist for Blithequark

Introduction to Blithequark

At blithequark, we are committed to providing our representatives with a stable workplace that offers equal opportunities for learning and self-improvement. Creativity and innovation are encouraged to improve the efficiency of our operations. Most importantly, our representatives are given the same concern, respect, and caring attitude within the organization that they are expected to share externally with each blithequark client.

Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Virtual Assistant and Client Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, responding to their inquiries, and resolving any issues they may have. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

Offer friendly support to and maintain positive relationships with all internal and external clients

Work in a cooperative spirit to ensure the success of our organization

Be accountable for providing unbelievable client support to individuals seeking to travel, use freight or baggage services by handling their needs

Handle any aspect of ticketing and check-in by operating a computerized retail system, boarding, baggage services, reservations, and resolving related complaints and issues

Responsibilities include greeting and handling clients in a respectful and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets

Process charges, make change, and balance daily transactions, being responsible for overage or shortage

Check in baggage and freight, answer phone calls to provide information to guests, page clients, resolve issues or complaints, and assist as needed

Handle transactions required to board the aircraft in a timely and efficient manner

Manage upset clients due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage, resolving such issues quickly and within guidelines set by the organization

Provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer general questions from clients and other visitors to the airport

Complete forms and reports as required by the organization

Organize anomaly and complaint reports as necessary

Responsibilities may vary due to the size and organization of the station

Must be able to meet any physical capacity requirements listed on this description

May perform other work duties as directed by Supervisor's Managers

Essential Qualifications:

Bachelor's degree

Ability to type or use a computer keyboard with adequate speed to meet the needs of the job

Able to understand documents, follow instructions, learn and understand ticketing procedures, rules, and regulations

Ability to work with others as part of a team, meet the public, and work under stressful conditions

Must be able to satisfactorily complete Customer Service Specialist training program with an 80% or greater average and a probationary period

Awareness of hazardous situations and ability to handle emergencies on a case-by-case basis

Must work under close time constraints to achieve quick turns of aircraft

Must present a well-groomed appearance in accordance with the Ground Operations Representative Handbook and Work Agreement

Must be able to perform all job functions within a limited space

Must be able to communicate verbally by phone, in person, and on public address systems effectively

Must have good written and oral skills

Must be able to convey information and instructions verbally or via radio equipment

Preferred Qualifications:

Previous experience in customer service or a related field

Knowledge of the airline industry or a similar field

Ability to speak multiple languages

Experience working in a fast-paced environment

Strong problem-solving skills

Ability to work well under pressure

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement, allowing you to develop your skills and advance your career. Our goal is to provide a supportive and inclusive work environment that encourages creativity, innovation, and collaboration.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a work environment that is welcoming, supportive, and stimulating, where everyone feels valued and empowered to contribute their best work. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive salary range of $35-$40 per year, as well as a range of benefits, including:

Opportunities for future pay increases based on performance and experience

Valuable opportunities for overtime and shift premiums

Free travel on any open seat on every blithequark flight (for you and your qualified dependents)

Up to a 9.3% 401(k) company match, dollar for dollar, of your eligible compensation, per paycheck

Potential for annual Profit Sharing contribution toward retirement - when blithequark profits, you profit

A range of other benefits, including health insurance, paid time off, and employee discounts

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative – Virtual Assistant and Client Support Specialist. At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a range of benefits and perks. Apply now to take the first step in your career with blithequark!