At arenaflex, we're passionate about delivering exceptional comfort solutions to our customers through innovative indoor heating and air conditioning services. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to quality, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry.
We're now seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in ensuring seamless communication between our customers, technicians, and internal teams. If you're a customer-centric individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional service, we encourage you to apply for this exciting remote opportunity.
**Job Summary:**
As a Customer Service Representative/Dispatcher at arenaflex, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and maintaining a positive team atmosphere with all members of the dispatch team. You'll work closely with our technicians, customers, and internal teams to ensure timely and efficient service delivery.
**Responsibilities:**
* Handle inbound phone calls for scheduling service and maintenance for our Residential Department
* Maintain our customer database, ensuring accurate and up-to-date information
* Make daily outbound phone calls to customers and technicians to confirm appointments and provide updates
* Route technicians based on location to ensure efficient service delivery
* Collaborate with internal teams to resolve customer issues and concerns
* Maintain a positive team atmosphere with all members of the dispatch team
* Participate in ongoing training and development to improve customer service skills and knowledge
**Schedule:**
* Wednesday: In-office work at our Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
**Qualifications:**
* Previous call center experience (at least 1 year)
* Ability to type at least 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work in a fast-paced environment
* Ability to work independently as well as within a team
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
**Remote Work Requirements:**
* High-speed internet connection
* Quiet workspace with minimal background noise
* arenaflex will provide a laptop and cell phone; candidates must provide their own equipment
**Benefits and Culture:**
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with match
* 7 paid holidays per year
* Paid vacation and personal days
* Ongoing education and training opportunities
* Collaborative and supportive work environment
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Ongoing education and training opportunities
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting remote opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.