Join arenaflex, a leading global life sciences company, in Dublin, OH, as we seek a highly motivated and customer-centric individual to join our team as a Customer Service Support Representative - Microbiology. In this role, you will be the face of arenaflex, working closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply.
**About arenaflex**
arenaflex is a global life sciences company that provides a range of innovative solutions to help healthcare professionals and patients make informed decisions. With a strong commitment to customer satisfaction and a culture of innovation, arenaflex is the perfect place for individuals who are passionate about making a difference in the lives of others.
**Job Responsibilities**
As a Customer Service Support Representative - Microbiology, you will be responsible for:
* Acting as a liaison between arenaflex, the customer base, and patients to ensure seamless communication and resolution of customer requests
* Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet
* Speaking with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquiring, clarifying, and confirming customer requirements and understanding of the solution
* Providing additional customer education and information as needed
* Qualifying and establishing inbound new customers requesting arenaflex's products and services
* Working in multiple databases to research complex issues and questions
* Notifying clients of test results in a timely and accurate manner
* Reviewing test forms for accuracy and reporting any discrepancies
* Participating in activities designed to improve customer satisfaction and business performance
* Performing administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
To be successful in this role, you will need:
* A High School Diploma or GED equivalent
* An Associate's degree or higher is highly desired
* Previous experience in a customer service role
* Experience working in a contact center/call center environment is preferred
* Prior healthcare industry experience, such as a physician's office or a hospital, is highly desirable
* Knowledge of Microsoft Office suite is required
* Experience with Salesforce.com and/or Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
* Bilingual in English and Spanish highly desirable
**Work Environment and Company Culture**
arenaflex is proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and making a difference in the lives of others. As a Customer Service Support Representative - Microbiology, you will have the opportunity to work with a talented team of professionals who share your passion for customer service and innovation.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
* Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service Support Representative - Microbiology, you will have the opportunity to:
* Develop your skills and knowledge in customer service, communication, and problem-solving
* Participate in training and development programs to enhance your performance and career growth
* Collaborate with cross-functional teams to drive business results and improve customer satisfaction
* Take on new challenges and responsibilities as you grow and develop in your role
**Compensation and Perks**
arenaflex offers a competitive salary and benefits package, as well as a range of perks and incentives, including:
* A comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(k), and Paid Time Off (PTO) or Flexible Time Off (FTO)
* A 401(k) Plan for Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours
* Tuition Reimbursement and Employee Stock Purchase Plan
* A dynamic and inclusive work environment that values diversity, equity, and inclusion
* Opportunities for career growth and development
* A range of perks and incentives, including flexible work arrangements, employee recognition programs, and more
**How to Apply**
If you are a motivated and customer-centric individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Service Support Representative - Microbiology role at arenaflex. Please submit your application, including your resume and cover letter, through our website or by contacting our HR department directly.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, equitable, and respectful of all individuals, regardless of their background, culture, or identity.