Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working collaboratively as part of a dynamic team? If so, we invite you to join arenaflex as a Customer Services Advisor, working part-time hours in a hybrid model that combines the benefits of remote work with in-person interactions.
**About arenaflex**
arenaflex is a forward-thinking organization that has brought together two councils, Brentwood Borough Council and Rochford District Council, to form a strategic partnership known as OneTeam. This unified approach enables us to share knowledge, experience, and projects, driving innovation and excellence in our services. Our commitment to equal opportunities and diversity makes us an attractive employer for individuals from all backgrounds.
**The Role**
As a Customer Services Advisor at arenaflex, you will be an integral part of our multi-channel customer contact service, handling inquiries and providing exceptional support to our customers. Your strong communication skills, combined with your ability to work effectively in a team, will enable you to deliver a first-class service first time, every time. You will have the opportunity to work across both councils' premises, located in the south of Essex, and enjoy a blend of urban and rural characteristics.
**Key Responsibilities**
* Provide exceptional customer service via multiple channels, including phone, email, and in-person interactions
* Work collaboratively as part of a dynamic team to deliver a first-class service
* Utilize Microsoft Office packages to manage customer interactions and data
* Develop and maintain a positive and enthusiastic approach to delivering high service standards
* Attend both councils' premises, as and when required, to meet the needs of the service
* Contribute to the development of unified ways of working, including common policy and processes
**Essential Qualifications and Experience**
* Strong knowledge and experience of using Microsoft Office packages
* Experience of working within a team in a customer-focused environment
* Excellent verbal and written communication skills
* Ability to work flexibly and attend both councils' premises, as and when required
* Positive and enthusiastic approach to delivering high service standards
**Preferred Qualifications and Experience**
* Previous experience in a customer-facing role, preferably in a local government or public sector setting
* Knowledge of customer relationship management (CRM) systems and data management
* Experience of working in a hybrid model, combining remote and in-person work
* Ability to work under pressure and meet deadlines in a fast-paced environment
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work collaboratively as part of a team
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
* Positive and enthusiastic approach to delivering high service standards
* Ability to work effectively in a hybrid model, combining remote and in-person work
**Career Growth Opportunities and Learning Benefits**
* Opportunities for professional development and career growth within arenaflex
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive work environment that encourages innovation and excellence
* Hybrid working arrangements that balance remote work with in-person interactions
**Work Environment and Company Culture**
* Dynamic and fast-paced work environment that encourages innovation and excellence
* Collaborative and supportive team that values diversity and inclusion
* Hybrid working arrangements that balance remote work with in-person interactions
* Access to resources and tools to support your work, including laptops and Microsoft Office packages
* Opportunities for socialization and team-building activities
**Compensation, Perks, and Benefits**
* Competitive salary, with starting salary dependent upon skills and qualifications
* Generous annual leave entitlement and pension scheme
* Health and wellbeing opportunities, including employee assistance program and benefits platform
* Hybrid working arrangements that balance remote work with in-person interactions
* Opportunities for professional development and career growth within arenaflex
**How to Apply**
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! Please submit your application, including your CV and a cover letter, to [arenaflex recruitment email]. We look forward to reviewing your application and welcoming you to our team.
**Closing Date**
The closing date for accepting applications is [20th November 2024]. We encourage you to apply early to avoid disappointment.
**Contact**
For an informal discussion, please contact Stephanie Meek on [01277312500 / 01702546366] or Sarah Orchard on [01702 318133] or by email to [
[email protected]].