At arenaflex, we're passionate about connecting design lovers to extraordinary pieces from around the world. As a leading global marketplace for design enthusiasts, we empower shoppers to discover beautiful things and engage with top sellers from around the globe. Our mission is to enrich lives with the extraordinary, and we're seeking a highly motivated, organized, and resourceful individual to join our team as a Customer Services Specialist.
**About arenaflex**
arenaflex is a one-of-a-kind online marketplace that showcases over one million extraordinary pieces, from furniture and fine art to jewelry and fashion. We enable shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations, and customization requests. Our platform is designed to provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service.
**Job Summary**
As a Customer Services Specialist at arenaflex, you will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. You will provide exceptional customer and technical support via phone, email, and chat, resolving customer issues using critical thinking and customer support skills. You will also multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries.
**Key Responsibilities**
* Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
* Resolve customer issues using critical thinking and customer support skills
* Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
* Support Sales and Account Managers with all aspects of their customer and dealer relationships
* Communicate procedures, policies, and effectively manage expectations
* Collaborate on a daily basis with team management and colleagues from other groups in the organization (Account Management, Sales, Logistics, Finance, etc.)
**Essential Qualifications**
* 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
* Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
* Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
* Ability to patiently handle escalated clients in a calm manner and diffuse challenging situations
* Strong time management skills and the ability to prioritize
* Collaborative team player who is willing to take initiative to help create a beautiful experience by finding resolutions to complex problems
* Experience with SalesForce and/or other CRM systems
**Preferred Qualifications**
* Luxury goods experience a strong plus
* Bi-lingual in French, Spanish, Italian, or German is a plus but not required
**Work Environment and Company Culture**
At arenaflex, we value and are proud of our culture, innovation, professional development, and training workshops. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued, and heard. We leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
**Compensation and Benefits**
Our overall compensation package is made of several parts, including base compensation, equity, a comprehensive benefits package, and incentive (if applicable). We consider your location, experience, and other job-related factors when determining your pay. Our Denver-based team enjoys a competitive salary range of $22-$22 USD.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to attracting, motivating, and retaining top talent who drive the business forward and help us achieve our mission and vision. Our Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits. We offer a range of learning benefits, including professional development and training workshops, to help you grow and succeed in your career.
**How to Apply**
If you're a highly motivated, organized, and resourceful individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued, and heard.