At arenaflex, we're on a mission to provide quality financial solutions for people whose needs go unmet by traditional institutions. We're a profitable, mission-driven fintech company that serves people with complex needs and those who care for them. It's an honor to wake up in the morning knowing that we have a profound impact on our customers' lives. As a Customer Support Associate I, you'll be an integral member of our Customer Support team, providing warm, professional customer service to the people who rely on our services.
**About arenaflex**
arenaflex is a fintech company that's passionate about making a difference in people's lives. We're a team of dedicated professionals who are committed to providing exceptional customer support. Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back.
**Job Summary**
As a Customer Support Associate I, you'll be responsible for providing exceptional support to our customers over the phone. You'll learn and embody the "True Link Voice" - our unique way of communicating with customers. You'll be a detective and a problem solver who helps guide our customers to the best possible solution. You'll help individuals with unique financial needs navigate our product, share customer feedback and experiences with the team, and proudly represent our company, which is known for providing top-notch customer support.
**Responsibilities**
* Provide exceptional support to our customers over the phone
* Learn and embody the "True Link Voice" - our unique way of communicating with customers
* Be a detective and a problem solver who helps guide our customers to the best possible solution
* Help individuals with unique financial needs navigate our product
* Share customer feedback and experiences with the team
* Proudly represent our company, which is known for providing top-notch customer support
**Requirements**
* Strong communicator - A patient, kind, and empathetic listener who is eager to understand where people are coming from and help them as much as possible
* Resilient - Energized by the opportunity to speak with customers over the phone for the majority of your day. On average, you can expect to take 11 to 13 calls per hour
* High degree of personal responsibility and ownership in helping customers - A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support
* Previous professional experience working in customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction is a plus
* Ambitious and oriented to learning - Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills
* Familiar with technology - Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong and reliable internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed
**Preferred Qualifications**
* Experience working in a fast-paced customer support environment
* Knowledge of financial products and services
* Familiarity with CRM software and other customer support tools
* Experience working with diverse populations and cultures
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Work Environment**
* This is a remote position, and you are welcome to work from anywhere in the US
* You'll be working with a team of dedicated professionals who are passionate about making a difference in people's lives
* You'll have the opportunity to work with a diverse range of customers and partners
* You'll be part of a company that values diversity, equity, and inclusion
**Compensation and Benefits**
* Competitive wages
* Paid sick leave
* The option to take company holidays off
* Opportunities for career growth and professional development
* A fun and supportive work environment
**Why You'll Love Working at arenaflex**
* We've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve
* With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country - and we've got the potential to reach many more
* Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so
* We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities
* We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom
**How to Apply**
If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered.