Are you a customer-centric individual looking for a dynamic and rewarding role that offers flexibility and opportunities for growth? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading innovative customer contact center, as a Customer Support Associate - Work from Home - Leavenworth, KS.
**About arenaflex**
arenaflex is a forward-thinking organization that prides itself on providing a fun, laid-back environment that fosters personal and professional growth. Our mission is to deliver exceptional customer experiences through innovative solutions and cutting-edge technology. As a Customer Support Associate, you will be part of a talented team that is passionate about making a difference in the lives of our customers.
**Job Description**
We are seeking highly motivated and customer-focused individuals to join our team as Customer Support Associates. As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary goal will be to provide exceptional customer service, resolve issues efficiently, and build strong relationships with our clients and their customers.
**Key Responsibilities:**
* Qualify callers for programs, products, or services offered by our clients
* Conduct outbound and inbound calls to customers
* Provide exceptional customer service, resolving issues efficiently and effectively
* Build strong relationships with clients and their customers
* Meet or exceed performance metrics and targets
* Collaborate with team members to achieve common goals and objectives
* Participate in ongoing training and development to enhance skills and knowledge
**Requirements:**
* High School Diploma or GED
* Great verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Ability to adapt in a fast-changing environment
* Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
**Benefits:**
* Remote work
* Remote training
* For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
**What We Offer:**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Ongoing training and development to enhance skills and knowledge
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual looking for a dynamic and rewarding role, we invite you to apply for the Customer Support Associate position at arenaflex. Please submit your application online, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.