At arenaflex, we're not just a logistics and transportation company - we're a team of passionate individuals who are dedicated to delivering exceptional customer experiences. As a Customer Support Representative - Dedicated Transportation, you'll play a pivotal role in ensuring the efficient execution of customer orders, achieving volume targets, and delivering outstanding customer service. If you're up for the challenge and want to join a dynamic, fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance, and Supply Chain Services in the world. With over 85 years of experience and a global presence, we're proud to offer a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be part of a work family that values collaboration, innovation, and dedication, we're the right company for you.
**Job Summary**
As a Customer Support Representative - Dedicated Transportation, you'll be responsible for developing and maintaining strong customer relationships, ensuring on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers. You'll also engage with internal and external customers on any applicable assignments, use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas, and perform other duties as assigned.
**Key Responsibilities**
* Develop and maintain strong customer relationships to maximize business potential
* Ensure on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers
* Proactively engage with internal and external customers on any applicable assignments
* Use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas
* Perform other duties as assigned
**Essential Functions**
* Effectively manage multiple assignments, prioritize tasks, and adapt to changing conditions and work assignments
* Make timely decisions, build strong customer relationships, and communicate effectively through various mediums
* Prioritize, structure, and schedule tasks to maximize effort, meet deadlines, and handle a busy work environment
* Maintain composure under pressure, demonstrate flexibility, and exhibit self-drive to excel in a fast-paced setting
**Qualifications**
* H.S. Diploma/GED
* Bachelor's Degree in business, logistics, or supply chain
* 1 year or more in relevant experience in customer service, supply chain, logistics, warehouse, or industry-related field
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access)
* Knowledge in the logistics industry, applicable local and Federal regulations, and fundamental understanding of Supply Chain Management components
**Travel**
* Yes, 0-10%
**Work Environment and Culture**
At arenaflex, we're proud to offer a dynamic, fast-paced work environment that values collaboration, innovation, and dedication. Our people are passionate about what they do, the product they sell, and the customers they serve. We're committed to providing a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases.
**Compensation and Benefits**
* Hourly pay range: $24-$25
* Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* Tax-advantaged 401(k) retirement savings plan
* Performance-based annual cost of living increases
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing comprehensive training and the ability to continue your professional development. Our regional and local resources will guide and support you as you grow in your career. We're proud to offer a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options, and performance-based annual cost of living increases.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
**Security Notice for Applicants**
arenaflex will only communicate with an applicant directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
**How to Apply**
If you're up for the challenge and want to join a dynamic, fast-paced environment, we want to hear from you! Apply now by clicking the link below:
Don't miss out on this opportunity to join a dynamic, fast-paced environment and take your career to the next level! Apply now and become a part of the arenaflex team!