At arenaflex, we're on a mission to revolutionize the way people interact with technology and each other. As a leading player in the blockchain and cryptocurrency industry, we're committed to providing exceptional customer support that sets the standard for excellence. We're urgently hiring an experienced Customer Support Representative - English Speaker to join our team and help us achieve our vision.
**About arenaflex**
arenaflex is a global blockchain company behind the world's largest digital asset exchange by trading volume and users. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. We're a fast-paced, innovative company that's changing the world, and we're looking for talented individuals like you to join our team.
**Why Work at arenaflex?**
* Be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that's changing the world.
* Work in a fast-moving, challenging, and unique business environment that's full of opportunities for growth and development.
* Enjoy a competitive salary, flexible working hours, and a casual work attire.
* Have the possibility for relocation and international transfers mid-career.
* Be part of a flat organization with an international work environment.
* Enjoy great career development opportunities in a growing company.
**Job Summary**
As a Customer Support Representative - English Speaker, you'll be responsible for providing exceptional support to our customers via ticketing system, live chat, and email. You'll handle customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. You'll work in a dynamic team environment, collaborating with other business units to provide accurate and timely support to our customers.
**Key Responsibilities**
* Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
* Handle customer enquiries, advice, and suggestions via email or online tools.
* Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
* Handle customer complaints, any special cases or ad hoc tasks.
* Collaborate with the team to resolve customer issues and improve the overall customer experience.
**Requirements**
* College degree or above.
* Fluency in English.
* Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
* High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
* Ability to work under pressure, strong communication skills, and exceed beyond expectation.
* Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving skills and ability to think critically.
* Ability to work independently and as part of a team.
* Proficiency in using ticketing systems, live chat, and email.
* Strong attention to detail and ability to maintain accurate records.
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and development in a growing company.
* Access to training and development programs to enhance your skills and knowledge.
* Collaborative and dynamic work environment that encourages learning and growth.
* Possibility for relocation and international transfers mid-career.
**Work Environment and Company Culture**
* Work in a fast-paced, innovative environment that's full of opportunities for growth and development.
* Collaborate with a talented team of professionals who are passionate about customer service.
* Enjoy a competitive salary, flexible working hours, and a casual work attire.
* Be part of a flat organization with an international work environment.
* Enjoy great career development opportunities in a growing company.
**Compensation, Perks, and Benefits**
* Competitive salary.
* Flexible working hours.
* Casual work attire.
* Possibility for relocation and international transfers mid-career.
* Access to training and development programs to enhance your skills and knowledge.
* Collaborative and dynamic work environment that encourages learning and growth.
**How to Apply**
If you're passionate about customer service and want to be a part of a revolutionary company that's changing the world, submit your application today! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.