At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our collectors' expectations. As a Customer Support Representative, you'll play a vital role in helping us achieve this goal. If you're a pop culture enthusiast with a passion for delivering top-notch support, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of high-quality collectibles and pop culture merchandise. Our team is dedicated to creating an immersive experience for our collectors, and we're looking for like-minded individuals to join our Customer Support Team. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about delivering exceptional support and exceeding our collectors' expectations.
**A Typical Day at arenaflex**
As a Customer Support Representative, your day will be filled with exciting opportunities to help our collectors. You might:
* Help a VIP collector pre-order a life-size Iron Man or Boba Fett statue
* Provide a positive experience for a collector by interacting via phone, live chat, or email
* Assist a customer in updating their account information to keep their order on track
* Reply to an email from a first-time customer who has questions about how to pose their piece
* Enjoy a free daily lunch, events, and other perks that make working at arenaflex a pleasure
**Desired Skills**
To succeed in this role, you'll need:
* Open availability, including seasonal overtime opportunities during peak windows
* Support phone, email, and chat experience (but we want to hear your story!)
* The ability to relay detailed information about our ordering process in a clear, straightforward manner
* A willingness to share order/processing feedback with detail and precision with teammates and other key stakeholders
* Consistency in meeting team-wide performance goals of satisfaction and knowledge sharing
* The ability to think outside the box to find creative solutions for internal systems
* Multitasking skills, with the ability to remain calm under pressure and navigate ambiguous order situations
* Excellent written and verbal communication skills, with the ability to handle tough conversations with customers and efficiently de-escalate calls and chats
* Knowledge of Smartsheet, CRM tools, PM software, and ERP/management software
* High-level efficiency with Windows OS, MS Office, and standard PC functions
**Bonus Skills**
If you have experience in the following areas, you'll be a strong fit for this role:
* Business-to-customer support experience with an online retailer
* Pop culture, studio, or startup experience will catch our eye
* Experience with HelpScout, iAdvize, Zopim, Twilio, or similar CRM/support software
* Experience with MAS500 or similar SAGE/ERP software
* Proven analytical and quantitative skills will sweeten the deal
**Additional Details**
As a full-time Customer Support Representative at arenaflex, you'll enjoy:
* A competitive hourly rate of $21 per hour
* Full-time benefits, including PTO, medical, 401(k), and a profit-sharing plan
* Free daily lunch, events, and other perks that make working at arenaflex a pleasure
* A dynamic work environment with a passionate team of pop culture enthusiasts
* Opportunities for career growth and professional development
* A 10-year background, credit, and security check (qualified applicants only)
**How to Apply**
If you're a pop culture enthusiast with a passion for delivering exceptional customer support, we want to hear from you! Apply now to join our Customer Support Team at arenaflex.
Key Responsibilities
* Provide exceptional customer support via phone, live chat, or email
* Assist collectors with pre-orders, order updates, and other inquiries
* Relay detailed information about our ordering process in a clear, straightforward manner
* Share order/processing feedback with detail and precision with teammates and other key stakeholders
* Consistently meet team-wide performance goals of satisfaction and knowledge sharing
* Think outside the box to find creative solutions for internal systems
* Multitask with ease, remaining calm under pressure and navigating ambiguous order situations
* Handle tough conversations with customers and efficiently de-escalate calls and chats
Essential Qualifications
* High school diploma or equivalent required
* 1-2 years of customer support experience (online retailer or similar industry)
* Excellent written and verbal communication skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving skills and attention to detail
* Ability to work a flexible schedule, including evenings and weekends
Preferred Qualifications
* Bachelor's degree in a related field (communications, business, or marketing)
* Experience with CRM software, such as HelpScout or iAdvize
* Knowledge of pop culture, studio, or startup experience
* Proven analytical and quantitative skills
* Experience with MAS500 or similar SAGE/ERP software
Skills and Competencies
* Excellent communication and interpersonal skills
* Ability to work in a team environment and collaborate with colleagues
* Strong problem-solving skills and attention to detail
* Ability to multitask and prioritize tasks effectively
* Strong analytical and quantitative skills
* Knowledge of CRM software and other industry tools
Career Growth Opportunities and Learning Benefits
As a Customer Support Representative at arenaflex, you'll have opportunities for career growth and professional development. We offer:
* On-the-job training and mentorship
* Opportunities for advancement to senior roles
* Professional development programs and workshops
* Access to industry-leading tools and software
* A dynamic work environment with a passionate team of pop culture enthusiasts
Work Environment and Company Culture
At arenaflex, we're passionate about creating a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a Customer Support Representative, you'll enjoy:
* A dynamic work environment with a passionate team of pop culture enthusiasts
* Opportunities for career growth and professional development
* A competitive hourly rate of $21 per hour
* Full-time benefits, including PTO, medical, 401(k), and a profit-sharing plan
* Free daily lunch, events, and other perks that make working at arenaflex a pleasure
Compensation, Perks, and Benefits
As a full-time Customer Support Representative at arenaflex, you'll enjoy:
* A competitive hourly rate of $21 per hour
* Full-time benefits, including PTO, medical, 401(k), and a profit-sharing plan
* Free daily lunch, events, and other perks that make working at arenaflex a pleasure
* Opportunities for career growth and professional development
* A dynamic work environment with a passionate team of pop culture enthusiasts
Conclusion
If you're a pop culture enthusiast with a passion for delivering exceptional customer support, we want to hear from you! Apply now to join our Customer Support Team at arenaflex. We're excited to meet our next team member and look forward to hearing from you!