Welcome to blithequark
blithequark is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years. Our team is fully remote, fun, and ambitious, and we get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team.
About the Role
At blithequark, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
Key Responsibilities
- Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
- Constantly increase your blithequark product and industry knowledge so you can provide expert-level answers and support
- Collaborate with different teams to identify and resolve technical issues reported by customers
- Document and share frequent customer issues and solutions
- Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
- Live and work in Austria, working Monday-Friday, 1 pm - 10 pm Central European Time
What We're Looking For
We’re looking for a highly motivated and experienced Customer Support Specialist to join our team. The ideal candidate will have:
- A minimum of 1 year experience in a software support position
- The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
- The ability to work autonomously while also collaborating effectively within a team
- The ability to thrive when tackling complex challenges, even under pressure
- A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
- Strong written communication skills
- Experience with salons and spas (or beauty & wellness in general) would be a huge plus
Essential Qualifications
In addition to the above, the ideal candidate will have:
- Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions
- Strong technical skills, with the ability to learn new software and systems quickly
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- The ability to work in a fast-paced environment, with multiple priorities and deadlines
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
- Experience working in a SaaS company, preferably in the salon and spa industry
- Knowledge of customer support software and systems
- Experience with data analysis and reporting
- Fluency in multiple languages
Skills and Competencies
To be successful in this role, you’ll need to possess the following skills and competencies:
- Strong technical skills, with the ability to learn new software and systems quickly
- Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- The ability to work in a fast-paced environment, with multiple priorities and deadlines
- A strong customer focus, with the ability to provide exceptional service and support
Career Growth Opportunities
At blithequark, we’re committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you’ll have access to:
- Ongoing training and development opportunities, to help you build your skills and knowledge
- Regular feedback and coaching, to help you improve your performance and achieve your goals
- Opportunities to take on new challenges and responsibilities, as you grow and develop in your role
- A supportive and collaborative team environment, where you can learn from and share knowledge with your colleagues
Work Environment and Company Culture
At blithequark, we’re proud of our fun and ambitious team culture. As a Customer Support Specialist, you’ll be part of a dynamic and growing team, with:
- A remote work environment, with the flexibility to work from anywhere
- Regular team meetings and social events, to help you stay connected with your colleagues
- A supportive and collaborative team environment, where you can learn from and share knowledge with your colleagues
- A strong focus on work-life balance, with flexible working hours and a generous wellness budget
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, with:
- A generous monthly salary, reflective of your experience and qualifications
- A premium subscription to the Calm app, to help you manage stress and improve your well-being
- An employee stock option program, to give you a stake in the company’s success
- A generous wellness budget, to help you stay healthy and active
- Opportunities for professional development and growth, to help you achieve your career goals
Conclusion
If you’re a motivated and experienced Customer Support Specialist, looking for a new challenge in a fast-paced and dynamic environment, we’d love to hear from you. At blithequark, we’re committed to providing exceptional service and support to our customers, and we’re looking for someone who shares our passion and values. Apply now to join our team and take the first step in an exciting and rewarding career.
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