Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than arenaflex, a global healthcare leader that's revolutionizing the way people live and work.
As an Experienced Customer Support Specialist II at arenaflex, you'll play a critical role in driving customer loyalty and economic profitability through passion, partnership, and performance. With a focus on delivering technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance, you'll be the go-to expert for our customers in the Los Angeles, CA area.
**About arenaflex**
arenaflex is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. With over 114,000 colleagues serving people in more than 160 countries, we're committed to making a meaningful difference in the lives of our customers and communities.
**What You'll Work On**
As an Experienced Customer Support Specialist II, you'll be responsible for:
* Representing the arenaflex Diagnostic Division to our customers, providing on-site support and troubleshooting complex instruments
* Partnering with sales, marketing, and other functional areas to deliver exceptional customer experiences
* Developing and implementing effective solutions to customer complaints, ensuring timely and accurate documentation of complaint resolution
* Maintaining a safe work environment, adhering to laboratory safety guidelines and regulatory procedures
* Scheduling and completing routine preventive maintenance, installations, and other updates provided by arenaflex
* Integrating effectively into the service team, supporting on-call rotation, time, territory, and inventory management, standby and after-hours responsibilities, flexible working hours, and unpredictable travel
**Key Responsibilities**
* Provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance
* Represent the arenaflex Diagnostic Division to our customers, providing on-site support and troubleshooting complex instruments
* Partner with sales, marketing, and other functional areas to deliver exceptional customer experiences
* Develop and implement effective solutions to customer complaints, ensuring timely and accurate documentation of complaint resolution
* Maintain a safe work environment, adhering to laboratory safety guidelines and regulatory procedures
* Schedule and complete routine preventive maintenance, installations, and other updates provided by arenaflex
* Integrate effectively into the service team, supporting on-call rotation, time, territory, and inventory management, standby and after-hours responsibilities, flexible working hours, and unpredictable travel
**Essential Qualifications**
* Bachelor's degree or equivalent relevant experience required
* Travel up to 20% required
**Preferred Qualifications**
* Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
* Practical experience in interfacing with customers
* Troubleshooting/problem-solving; ability to succeed in team situations and excel independently
* Computer skills (Word, Excel, PowerPoint, Internet, Remote Computing i.e. VPN, remote troubleshooting, etc.)
* Effective communication skills, and strongly demonstrated interpersonal skills
**What We Offer**
* Competitive hourly rate: $24.80 – $49.60 per hour
* Comprehensive benefits package, including health and wellness benefits, retirement savings plan, tuition reimbursement, and education benefit
* Opportunities for career growth and development, with a focus on continuous learning and certifications
* Collaborative and dynamic work environment, with a commitment to employee diversity and inclusion
* Recognition as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune
**How to Apply**
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to employee diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.