At blithequark, we're passionate about providing innovative solutions to the sports industry. Our SaaS platform is designed to manage, assign, and pay sports officials, making it easier for referee/umpire associations and sports leagues to operate efficiently. With over 50,000 referees and umpires worldwide using our platform, we're committed to delivering exceptional support to our customers. As a growing company, we're excited to expand our team with a talented Customer Support Specialist who shares our passion for excellence.
As a Customer Support Specialist at blithequark, you will play a vital role in ensuring our customers receive outstanding support. You will be responsible for responding to technical support tickets, developing our knowledge base, and providing top-notch customer service via email, phone, and Zoom web conferences. If you're a self-motivated individual with a passion for helping others and a knack for problem-solving, we'd love to hear from you.
To succeed in this role, you'll need to possess the following skills and qualities:
This is a full-time contract position, with an expected workload of approximately 35 hours per week. You'll need to be located in the Pacific, Mountain, Central, or Eastern time zones, and at least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday. Please note that this position is not eligible for work visa sponsorship.
At blithequark, we offer a competitive compensation package and a range of benefits, including:
To be considered for this role, you'll need:
Previous experience handling technical support for a SaaS company is highly preferred. If you have a passion for delivering exceptional customer support and a knack for problem-solving, we'd love to hear from you.
At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Support Specialist, you'll have the opportunity to:
At blithequark, we're proud of our company culture, which is built on the values of excellence, innovation, and customer satisfaction. As a remote team, we're committed to creating a collaborative and supportive work environment that allows our team members to thrive. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional support and making a difference in the sports industry.
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we'd love to hear from you. Please submit your application through our online job application form, and we'll be in touch to discuss this exciting opportunity further. Don't miss out on the chance to join our team and make a difference in the sports industry.
Apply now and take the first step towards an exciting and rewarding career with blithequark!
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