At blithequark, we're passionate about fostering growth, spreading delight, and serving our healthcare community. As a remote-first company, we're committed to simplifying the lives of healthcare practitioners and patients daily. Our product enables physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments, and billing, along with an evolving library of features.
We're a founder-led company, which means we live our values while maintaining a clear vision for the future. We believe in collaboration, humility, and keeping a growth mindset. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a Customer Support Team Lead to join our journey.
We're seeking an experienced Customer Support Team Lead to coach, empower, and inspire a team of support specialists who play a critical role in delivering delightful, human-centred support to our customers. As a Customer Support Team Lead at blithequark, you will focus on coaching and developing your team, ensuring they feel motivated, engaged, and equipped to provide top-tier support. You'll foster a culture of open communication and collaboration, ensuring your team has the tools and support they need to thrive.
You'll implement strategies that enhance the customer experience, drive quality, and ensure meaningful results that make a real impact. If you're a customer-obsessed leader with experience managing a high-functioning support team, we'd love to hear from you!
At blithequark, we're committed to helping our team members grow and develop in their careers. As a Customer Support Team Lead, you'll have access to training and development opportunities, including coaching, mentoring, and leadership development programs. You'll also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
We believe in promoting from within, and we're committed to helping our team members achieve their career goals. Whether you're looking to move into a leadership role or specialize in a particular area of customer support, we'll work with you to create a career development plan that meets your needs and goals.
At blithequark, we're proud of our remote-first culture, which allows our team members to work from anywhere in Canada. We believe in flexibility and autonomy, and we trust our team members to manage their time and work effectively. We also believe in work-life balance, and we encourage our team members to take time off when they need it.
We're a collaborative and inclusive team, and we're committed to creating a positive and supportive work environment. We have a range of digital communication channels and tools, including Slack, Zoom, and Google Workspace, which help us stay connected and work together effectively. We also have regular team meetings and social events, which help us build relationships and have fun.
We're committed to paying our team members fairly, clearly, and for growth. The salary range for this role is $75,000 - $105,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, which includes health, dental, and vision coverage, as well as a retirement savings plan and paid time off.
In addition to our competitive compensation and benefits package, we offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to the latest technology and tools. We're also committed to recognizing and rewarding our team members for their hard work and contributions, through regular feedback, coaching, and recognition programs.
If you're a customer-obsessed leader with experience managing a high-functioning support team, we'd love to hear from you! As a Customer Support Team Lead at blithequark, you'll have the opportunity to coach, develop, and deliver exceptional customer experiences in a remote-first environment. You'll be part of a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll have access to training and development opportunities, a comprehensive benefits package, and a range of perks and benefits.
So why not apply today? We can't wait to hear from you and explore how you can contribute to our mission of simplifying the lives of healthcare practitioners and patients daily.
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