At arenaflex, we are driven by a shared purpose - helping people be their best in the moments that matter. We live up to this purpose every day by solving for safer, because people can only be their best when they not only feel safe, but are safe. Our mission is to build the best possible technologies across every part of our safety and security ecosystem, including mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. By connecting public safety agencies and enterprises, we enable the collaboration that's critical to connect those in need with those who can help.
arenaflex is a leading provider of software solutions for public safety agencies nationwide. We take pride in our family-oriented culture, where employees enjoy coming to work each day and leave feeling like they contributed to a product that helps keep our communities safe. As a member of our Technical Services Department, you will focus on delivering post-sales support and solutions to our customers, ensuring that they receive the best possible service and support for our proprietary software products.
As a Customer Support Technician I, you will be responsible for answering technical questions and resolving technical issues for customers running our proprietary software in a Windows, Linux, and Unix environment. You will be the primary point of contact for customers, maintaining and improving positive long-term partnerships between arenaflex and our customers. Your key responsibilities will include:
To be successful in this role, you will need:
While not required, the following qualifications are preferred:
To excel in this role, you will need to possess the following skills and competencies:
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Support Technician I, you will have access to training and development opportunities to help you build your skills and knowledge. You will also have the opportunity to work on a variety of projects and collaborate with other teams to gain a deeper understanding of our products and services.
arenaflex is proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. We offer a collaborative and supportive work environment, where employees are encouraged to share their ideas and feedback. We also offer a range of benefits and perks to support our employees' well-being and career development.
arenaflex offers a competitive compensation package, including:
If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Support Technician I, you will play a critical role in delivering exceptional post-sales support and solutions to our customers, and contributing to the overall success of our company. Don't miss out on this chance to join a dynamic and growing company that is making a real difference in the world. Apply today!
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