Introduction to blithequark and the Industry
blithequark is a leading player in the logistics and customs brokerage industry, facilitating the smooth movement of goods across international borders. As a key member of our team, you will play a vital role in ensuring that all shipments are cleared for transport in a timely and accurate manner, while adhering to all legal obligations and documentation requirements. The customs brokerage industry is a complex and dynamic field that requires a deep understanding of regulations, procedures, and international trade agreements. At blithequark, we are committed to providing exceptional service to our clients and are seeking a highly skilled and dedicated Customs Brokerage Representative to join our team.
Job Overview
We are seeking an experienced Customs Brokerage Representative to work on our night shift team, handling data entry, release operations, and customer communication. As a Release Operations Representative, you will be responsible for ensuring that all shipments are cleared for transport and that all legal obligations and documentation requirements are met. This is a full-time, remote position that requires a high level of accuracy, attention to detail, and excellent communication skills. If you are a motivated and organized individual with a passion for international trade and logistics, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Release, classify, and bill basic import shipments in a timely and accurate manner
- Prepare bonds for U.S. Customs for inspection and release of imports
- Assure accurate and timely billings and resolve accounting issues as they arise
- Stay up-to-date on Customs and procedure changes, ensuring that all shipments are compliant with relevant regulations
- Communicate effectively with customers via email and phone, providing exceptional service and support
- Work collaboratively with other units to ensure seamless operations and resolve any issues that may arise
- Perform data entry tasks with a high level of accuracy, meeting productivity and quality standards
- May be assigned additional tasks and responsibilities as needed
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma or equivalent
- 2+ years of Brokerage/office experience required, with a focus on customs brokerage and international trade
- Accurate data entry skills, with the ability to meet productivity and quality standards
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and colleagues
- Previous experience with MS Word and EXCEL, Windows, Email, and various PC-based software programs is a plus
- Ability to work independently and as part of a team, with a strong focus on customer service and support
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a customs brokerage or logistics environment
- Knowledge of U.S. Customs regulations and procedures
- Experience with automated brokerage systems and software
- Strong analytical and problem-solving skills, with the ability to resolve complex issues and exceptions
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Customer Focus: a strong focus on customer service and support, with the ability to communicate effectively and resolve issues in a timely manner
- Professional Communication Skills: excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues
- Energy & Stress Management: the ability to work in a fast-paced environment, with a high level of accuracy and attention to detail, while managing stress and pressure
- Analytical Thinking: strong analytical and problem-solving skills, with the ability to resolve complex issues and exceptions
- Team Work: the ability to work collaboratively with other units and teams, with a strong focus on customer service and support
- Adaptability: the ability to adapt to changing circumstances and priorities, with a strong focus on customer service and support
- Problem Solving: strong analytical and problem-solving skills, with the ability to resolve complex issues and exceptions
- Accountability and Dependability: a strong sense of accountability and dependability, with the ability to work independently and as part of a team
- Ethics and Integrity: a strong commitment to ethics and integrity, with the ability to work in a compliant and regulatory environment
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Customs Brokerage Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment, with a focus on international trade and logistics. You will also have access to training and development programs, designed to help you achieve your career goals and advance in your career.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on customer service and support. Our company culture is built on a foundation of ethics and integrity, with a commitment to compliance and regulatory excellence. We are a dynamic and fast-paced organization, with a strong sense of teamwork and collaboration. As a Customs Brokerage Representative, you will be working remotely, with the opportunity to work independently and as part of a team.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to attract and retain top talent. As a Customs Brokerage Representative, you can expect:
- A competitive salary, with a range of $19.40 - $25.00 per hour
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) matching program, with a 3% company match
- Paid time off, including vacation and sick leave
- A flexible schedule, with the opportunity to work remotely
- Bonus opportunities, based on performance and achievement
Conclusion
If you are a motivated and organized individual with a passion for international trade and logistics, we encourage you to apply for this exciting opportunity. As a Customs Brokerage Representative at blithequark, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment, with a focus on customer service and support. With a competitive compensation package, comprehensive benefits, and a positive and supportive work environment, this is an opportunity not to be missed. Apply today to join our team and take the first step in your career with blithequark!
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