At arenaflex, we're not just a healthcare organization – we're a community of passionate individuals dedicated to delivering exceptional patient care and innovative solutions. As a leading integrated health system, we're committed to pushing the boundaries of what's possible in healthcare. Our 120,000 square foot facility in Westwood, MA, is a hub of activity, providing state-of-the-art pharmacy services to our patients and employees. We're seeking a highly motivated and experienced Data Entry Pharmacy Technician to join our team on a per diem basis.
**About arenaflex**
arenaflex is a world-class integrated health system providing patients with better care wherever they are. Our team of over 35,000 people is united by a shared passion for delivering exceptional patient care and making a difference in people's lives. We're committed to innovation, collaboration, and excellence in everything we do.
**Job Summary**
We're seeking a highly motivated and experienced Data Entry Pharmacy Technician to join our team on a per diem basis. As a Data Entry Pharmacy Technician, you'll play a critical role in assisting the overall operation of our call center and data entry teams for the arenaflex outpatient pharmacy network. You'll be responsible for entering new and refill orders in an accurate and timely manner, resolving PBM-related billing problems and issues, and handling phone inquiries and initial prescription intake.
**Key Responsibilities**
* Enters new and refill orders in an accurate and timely manner
* Resolves all PBM-related billing problems and issues
* Handles phone inquiries and initial prescription intake
* Multidisciplinary responsibilities including communication with providers, prescribers, and patients
* Be willing and able to cross-train in different roles within the facility and be flexible based on the needs of the organization
* Responsible for answering inbound calls and assisting customers with pharmacy-related services
* Maintains new and existing patient profiles and enters new prescriptions into patient profiles
* Answers, screens, and processes a high volume of calls in a professional manner
* Utilizes and adheres to phone scripts and guidelines for triaging calls
* Assists patients with enrollment process for manufacturer and non-profit organization copay assistance programs
* Support health care providers with required prior authorization and required appeals
* Manage all mail/delivery of Rx orders including addressing problems/issues with delivery process
**Required Qualifications**
* High School diploma or GED required
* Registration Mass Registered Pharmacy Tech required
* 1-3 years related work experience required
* Basic familiarity with computers. Ability to navigate at a basic level within web-based applications
**Preferred Qualifications**
* (CPht) Certified Pharmacy Technician preferred
* Call center, Pharmacy data entry, and PBM billing experience
* Bilingual verbal and written communication
**Competencies**
* Decision Making: Ability to make decisions that are guided by precedents, policies and objectives
* Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents
* Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines
* Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
* Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
* Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations
* Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
* Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s)
**Physical Nature of the Job**
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
**Benefits and Perks**
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and resources
* Comprehensive training and support
**How to Apply**
If you're a motivated and experienced Data Entry Pharmacy Technician looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to welcome you to our team!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.