At arenaflex, we're passionate about creating unforgettable experiences for our Guests, and we're looking for a talented and compassionate individual to join our team as a Disability Access Service Video Chat Specialist. As a key member of our Sales and Solutions (S&S) team, you'll play a vital role in ensuring that our Guests with disabilities have a seamless and enjoyable experience at our parks.
**About arenaflex**
arenaflex is a global leader in the entertainment industry, known for its rich history of innovation, creativity, and commitment to excellence. With a legacy that spans over nine decades, we've built a reputation for delivering unparalleled Guest experiences that leave a lasting impression. Our team is dedicated to creating a workplace that's inclusive, diverse, and supportive, where every individual can grow and thrive.
**Job Summary**
As a Disability Access Service Video Chat Specialist, you'll be responsible for providing exceptional Guest service through video chat interactions, ensuring that our Guests with disabilities receive the support they need to have an unforgettable experience at our parks. You'll work closely with our Guests to understand their accessibility needs, provide personalized recommendations, and handle situations related to Accessibility Services. If you're passionate about delivering outstanding Guest service, have a keen eye for detail, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services.
* Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls.
* Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs.
* Maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader.
* Meet required departmental metric expectations and efficiency goals when handling Guest accounts.
* Complete all required Company training and compliance courses.
* Be flexible with work schedule, including overtime, weekends, and holidays.
**Essential Qualifications**
* Sales and Service Experience in a customer service or contact center environment with knowledge and interest of arenaflex property, products & services.
* Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite.
* Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills.
* Written, verbal, and interpersonal communication skills.
* Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation.
**Preferred Qualifications**
* Previous experience working with individuals with disabilities or accessibility needs.
* Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities.
* Sales and closing skills when overcoming objections.
* Bilingual.
* Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our Cast Members grow and develop their skills. As a Disability Access Service Video Chat Specialist, you'll have access to a range of training programs, including:
* Comprehensive onboarding and training program to ensure you're equipped with the knowledge and skills needed to excel in your role.
* Ongoing training and development opportunities to help you build your skills and advance your career.
* Access to our Guest Service Suite, a cutting-edge platform that provides real-time support and resources to help you deliver exceptional Guest service.
* Opportunities to work with a diverse range of Guests and Cast Members, helping you build a strong network and develop your communication and interpersonal skills.
**Work Environment and Company Culture**
As a Disability Access Service Video Chat Specialist, you'll work in a fast-paced, dynamic environment where no two days are ever the same. You'll be part of a talented team of Guest service professionals who are passionate about delivering exceptional Guest experiences. Our company culture is built on the values of innovation, creativity, and inclusivity, and we're committed to creating a workplace that's supportive, diverse, and fun.
**Compensation, Perks, and Benefits**
As a Disability Access Service Video Chat Specialist, you'll receive a competitive hourly rate of $18.90/hour, plus a range of benefits and perks, including:
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Access to our Employee Assistance Program, which provides confidential support and resources to help you manage stress and maintain a healthy work-life balance.
* Discounts on arenaflex merchandise and experiences.
* Opportunities to attend exclusive events and experiences, including preview nights and behind-the-scenes tours.
**How to Apply**
If you're passionate about delivering exceptional Guest service and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Applicant Information**
Job Title: Disability Access Service Video Chat Specialist
Job ID: J-18808-Ljbffr
Location: Orlando or Tampa, Florida
Job Type: Hourly
Pay Rate: $18.90/hour
Work Schedule: Sunday through Saturday, 05:45 a.m. to 12:15 a.m.
**Apply Now!**