blithequark is the world's leading collaboration platform for API development, simplifying each step of building an API and streamlining collaboration to help create better APIs faster. With over 35 million developers and 500,000 organizations worldwide using blithequark today, we continue to strive humbly towards our mission of 100 million connected developers and serving companies as they seek to innovate in an API-first world. After receiving significant funding and releasing our biggest and best version ever of blithequark, we are now looking for experienced Enterprise Customer Success Managers to help us scale our North American business.
Our customer base is growing faster than ever, and we're looking for a talented Enterprise Customer Success Manager to join our team. As a Customer Success Manager at blithequark, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts. You'll partner with your customers to co-create Joint Success Plans that outline key objectives, milestones, and success criteria. In partnership with our Solutions Architecture and Customer Education teams, you'll curate and deliver a series of high-touch and one:Many enablement programs to help them solve critical problems, fast. Periodically, you'll engage key stakeholders to analyze the value they're getting from our platform and to identify new opportunities.
To be successful in this role, you'll need to be an experienced professional with 8+ years of experience in Customer Success, managing large enterprise customers, preferably for companies in the development tooling space. You should have a track record of meeting and exceeding targets, strong consulting skills, and the ability to develop thoughtful account plans that align with both customer objectives and company goals.
In addition to the essential qualifications, we're looking for candidates with technical acumen, analytical capabilities, customer advocacy experience, methodology flexibility, and industry expertise.
At blithequark, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
This is a remote role based in the United States, with a reasonably estimated salary ranging from $130,000 to $180,000, plus a competitive equity package, and a flexible schedule working with a fun, collaborative team. You'll enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. Our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about.
blithequark is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. blithequark does not accept unsolicited headhunter and agency resumes. blithequark will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.
If you're a motivated and experienced Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a leading API development collaboration platform, we're committed to delivering the best products and services to our customers, and we're looking for talented individuals like you to join our team. Don't miss out on this chance to be part of a dynamic and inclusive company culture, with opportunities for growth and development in a fast-paced and evolving environment. Apply now to become an integral part of our Customer Success team and help us achieve our mission of 100 million connected developers!
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