At arenaflex, we're on a mission to revolutionize the way people interact with our healthcare services. As a leading healthcare organization, we're committed to delivering exceptional experiences that meet the evolving needs of our members and healthcare providers. We're seeking a highly skilled and passionate Conversation Designer to join our Digital Innovation Acceleration team and help shape the future of conversational experiences.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to improving the lives of our members and the communities we serve. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in healthcare. Our team of experts is passionate about creating experiences that are intuitive, engaging, and personalized – and we're looking for talented individuals like you to join us on this journey.
**Job Summary**
We're seeking a Conversational Designer who can conceptualize, develop, and deliver compelling natural language interactions for our members and healthcare providers. As a Conversational Designer on our Digital Innovation Acceleration team, you'll expand upon your existing skillset and passion for conversational problem-solving, and help define the multimodal conversational experiences for our arenaflex chatbots and emerging voice assistant products.
**Key Responsibilities**
* Gather technical and product-specific requirements, create dialogs and flows, and build prototypes to create expressive, scalable, and intuitive conversational content for Chatbots, Virtual Assistants, and omnichannel conversational interfaces.
* Contribute to the development of conversational UI, interactions, and visual tone, and help establish voice and conversation design best practices to ensure a consistent brand experience for all end-users that aligns with organizational content principles.
* Propose human-centered content changes using data gathered from how users interact with our conversational products, while balancing the needs of our business partners and suggested edits from senior subject experts.
* Foster collaboration across multiple teams to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand.
* Contribute to the delivery of thoughtful and complete user needs analysis, with clearly prioritized and defined user workflows to inform development and architectural requirements.
* Collaborate with research insight teams to assess user behavior and language, uncover hidden needs, summarize insights, and communicate them to drive continuous improvement.
* Champion of Conversation Design as a practice, driving cultural change without fear of challenging the status quo and reimagining customer experiences across channels.
**Essential Qualifications**
* Bachelor's degree in Human-Computer Interaction (HCI), UX Design, UX Content or a related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
* 3 years of experience in conversational design roles, with a strong portfolio that showcases voice and/or text-based conversational flows for virtual agents or virtual assistants.
* 1 year of technical knowledge of the fundamentals of conversational design, demonstrated experience designing voice and/or interaction design for conversational chat agents and virtual assistants.
* 1 year of effective verbal and written communication skills, with the ability to effectively write in different styles and tones as the brand, channel, or situation dictates.
**Preferred Qualifications**
* Direct experience with Dialogflow.
* 1 year of demonstrable experience creating conversational interactions in highly regulated industries such as Healthcare, Telecommunications, Consumer and/or Financial Services and Insurance.
* 1 year of knowledge in creating accessible designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users.
* 1 year of facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership.
* 1 year of multi-lingual or familiarity with localization and mapping of content into various languages.
**Skills and Competencies**
* Experience in conversational design roles: research, design, development, copywriting, or support managing multiple concurrent projects of varying complexity.
* Understanding of natural language technology, how data from API calls is incorporated, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations.
* An understanding and appreciation for the fundamentals of user experience design, user research, including their processes and methodologies.
* Some experience creating and aiding in the adoption of conversation design tools, component systems, and frameworks including CXD research and metrics, addressing user issues through rich conversational interactions.
* Highly organized, self-starter with the ability to work on multiple projects at once with oversight and deliver high-quality work on time in an Agile environment.
* Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges.
* Ability to present to teams within an organization, both verbally and in writing.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Conversational Designer, you'll have access to a range of learning opportunities, including:
* Regular training and development programs to help you stay up-to-date with the latest trends and technologies in conversational design.
* Opportunities to work on high-profile projects and collaborate with cross-functional teams to drive innovation and growth.
* A dynamic and supportive work environment that encourages creativity, experimentation, and learning.
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative organization that values creativity, collaboration, and customer-centricity. Our team is passionate about delivering exceptional experiences that meet the evolving needs of our members and healthcare providers. We're committed to creating a work environment that is inclusive, diverse, and supportive of all employees.
**Compensation, Perks, and Benefits**
We offer a competitive salary range of $57,700.00 - $107,800.00, depending on experience and qualifications. In addition to a comprehensive benefits package, including health insurance, retirement savings, and paid time off, we also offer:
* Flexible work arrangements, including remote work options and flexible hours.
* Access to cutting-edge technology and tools to support your work.
* Opportunities for professional development and growth.
* A dynamic and supportive work environment that encourages creativity, experimentation, and learning.
**How to Apply**
If you're passionate about conversational design and want to join a dynamic and innovative organization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for this role.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you!