At arenaflex, we're on a mission to revolutionize the logistics industry by providing innovative supply chain solutions that exceed our customers' expectations. As a leading Fortune 500 company, we're committed to fostering a culture of excellence, diversity, and inclusion. We're now seeking an experienced Full Stack Customer Logistics Manager to join our Supply Chain Solutions division in Lafayette, IN.
**About arenaflex**
arenaflex is a global leader in logistics and supply chain management, serving some of the world's most prominent brands. Our team of experts is dedicated to delivering exceptional customer service, ensuring seamless operations, and driving business growth. With a strong focus on innovation, sustainability, and community engagement, we're proud to be an industry leader and a great place to work.
**Job Summary**
As a Full Stack Customer Logistics Manager, you'll be responsible for overseeing the day-to-day operations within an assigned function, ensuring the attainment of daily operational goals, and leading a team of direct reports. You'll work closely with cross-functional teams to drive business growth, improve customer satisfaction, and maintain compliance with regulatory requirements.
**Key Responsibilities**
* Oversee the day-to-day operations within an assigned function, ensuring the attainment of daily operational goals
* Lead a team of direct reports, providing guidance, coaching, and development opportunities
* Manage customer service satisfaction and expectation management
* Develop and implement strategies to improve operational efficiency and reduce costs
* Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
* Ensure compliance with regulatory requirements, including state, local, and federal regulations
* Perform other duties as assigned
**Essential Functions**
* Customer service satisfaction and expectation management
* Staffing performance management and development of exempt and non-exempt employees
* Manage day-to-day planning and scheduling
* Health and Safety Management
* State/Local/Federal regulations compliance
**Additional Responsibilities**
* Performs other duties as assigned
**Skills and Abilities**
* Ability to work within international functional teams
* High level analytical ability where problems are unusual and difficult
* Demonstrated technical and professional skills in job-related area
* Off shift support in the event of critical customer network disruption or crisis
* Makes decisions in a timely manner
* Strong oral and written communications skills
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
* Ability to work independently and as a member of a team
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Capable of multi-tasking, highly organized, with excellent time management skills
* Detail oriented with excellent follow-up practices
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required
* Logistics industry knowledge advanced required
* Knowledge and understanding of Customer/Company local and Federal regulations advanced required
* Fundamental knowledge of Supply Chain Management components intermediate required
* Strong knowledge of Manufacturing and Production advanced required
**Qualifications**
* H.S. diploma/GED required
* Bachelor's degree in business, Logistics, Supply Chain preferred
* Two (2) years or more relevant experience in supply chain, logistics, warehouse, or industry-related field required
* One (1) year or more direct supervisory/leadership experience required
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required
* Logistics industry knowledge advanced required
* Knowledge and understanding of Customer/Company local and Federal regulations advanced required
* Fundamental knowledge of Supply Chain Management components intermediate required
* Strong knowledge of Manufacturing and Production advanced required
**Benefits and Perks**
* Medical, dental, vision benefits start at 30 days
* 401(k) Savings Plan with a company match
* Discounted employee stock purchase options
* Quality employee discounts that actually save you money on tools, cars, appliances, travel, and more
* All major holidays paid and Paid time off within your first year
* Up to 12 weeks paid maternity leave
* Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* Tax-advantaged 401(k) retirement savings plan
**Work Environment and Culture**
* arenaflex is proud to be an Equal Opportunity Employer and a Drug-Free workplace
* We're committed to fostering a culture of diversity, inclusion, and respect
* Our team is passionate about delivering exceptional customer service and driving business growth
* We're dedicated to innovation, sustainability, and community engagement
**Compensation and Benefits**
* Salary: $67,000 - $70,000 per year based on experience
* Benefits: Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* Tax-advantaged 401(k) retirement savings plan
**How to Apply**
If you're a motivated and experienced professional looking for a challenging and rewarding opportunity, we encourage you to apply for this role. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Security Notice for Applicants**
arenaflex will only communicate with applicants directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through [insert contact information]. Should you have any questions regarding the application process or to verify the legitimacy of an interview or arenaflex representative, please contact arenaflex at [insert contact information].