Join arenaflex, a global leader in medical technology, in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
**About arenaflex**
arenaflex is a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
**About the Role**
We are seeking an experienced and ambitious professional to join our team as a Customer Service Engineer II, specializing in AT (Advanced Therapies) & XP (Xray) in Southeastern PA and Southern NJ. This role is perfect for someone looking for the next step in their career, with a passion for delivering exceptional customer service and technical expertise.
**Responsibilities**
As a Customer Service Engineer II, you will be responsible for:
* Servicing AT (Advanced Therapies) & XP (Xray) equipment
* Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment
* Delivering timely and effective repairs, as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
* Managing financial performance within your territory through inventory management, time management, and timely service call closure
* Managing company assets, including a company car, cell phone, computer, tools, inventory parts, etc.
* Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
**Requirements**
To be successful in this role, you will need:
* A minimum of 2+ years of experience in complex electro-mechanical, medical technologist, or field service engineer (biomedical engineer) servicing diagnostic instruments
* Proficiency in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.)
* Ability to work individually and in a team setting
* Proficiency in MS Office applications
* Valid driver's license, ability to drive independently day and night, and good driving record required
* Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
* Highly organized and able to plan
**Preferred Qualifications**
* Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
* Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
* Experience in testing, repairing, and maintaining capital medical equipment
* Strong customer service and communication skills
**Work Environment and Culture**
arenaflex offers a dynamic and inclusive work environment that values diversity, individuality, and creativity. We encourage our employees to step beyond their comfort zones, offering resources and flexibility to foster their professional and personal growth. Our company culture is built on the principles of collaboration, innovation, and customer-centricity.
**Benefits and Perks**
arenaflex offers a comprehensive benefits package, including:
* Competitive salary and bonus structure
* Comprehensive health and wellness benefits
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and experienced professional looking for a new challenge, please submit your application through our career portal. We look forward to hearing from you!
**Equal Employment Opportunity Statement**
arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**Reasonable Accommodations**
arenaflex is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you're unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at
[email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
**Pay Transparency Non-Discrimination Provision**
arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click here.
**Export Control**
A successful candidate must be able to work with controlled technology in accordance with US export control law. It is arenaflex's policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
**Data Privacy**
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
**Beware of Job Scams**
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as arenaflex recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with arenaflex might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the arenaflex career site.
**To all recruitment agencies**
arenaflex does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. arenaflex is not responsible for any fees related to unsolicited resumes.