Join arenaflex, a leading provider of business process outsourcing, staff augmentation, and customer experience solutions, as a Full Stack Customer Service Representative. In this role, you will be responsible for handling inbound calls, making outbound sales inquiries, and providing exceptional customer service to commercial and public sector clients. As a highly trained expert on products, technology, and business processes, you will work on behalf of some of the most recognized brands in the world, resolving customer issues, selling new products and services, and ensuring best-in-class customer experience.
**About arenaflex**
arenaflex is a dynamic and innovative company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, arenaflex ensures clients do more for less. We are committed to providing a work environment that is free from discrimination, where employees are treated with dignity and respect.
**Position Overview**
As a Full Stack Customer Service Representative, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, resolving customer issues, selling new products and services, and ensuring best-in-class customer experience. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience.
**Key Responsibilities**
* Listen to and resolve customer issues
* Utilize systems and technology to complete account management tasks
* Recognize sales opportunity and apply sales skills to upgrade customers
* Explain and position products and process when interacting with customers
* Appropriately escalate customer dissatisfaction
* Ensure first call resolution through problems solving and effective call handling
**Candidate Qualifications**
We are looking for highly motivated, energetic, and dedicated individuals who are passionate about providing exceptional customer service. Ideal candidates for this position are:
* 18 years of age or older
* High school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* Have a wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Ability to work regularly scheduled shifts within our hours of operation including the training period
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving, and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Preferred Qualifications**
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* State or Federal work experience
**Compensation and Benefits**
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
**Work Environment and Culture**
arenaflex is committed to providing a work environment that is free from discrimination, where employees are treated with dignity and respect. We believe in creating a culture that is inclusive, diverse, and supportive of our employees' growth and development. Our work environment is fast-paced and dynamic, with a focus on innovation and customer satisfaction.
**Career Growth Opportunities**
arenaflex offers many advancement opportunities for our employees, including Supervisor, Trainer, Talent Acquisition, and Operations Management. We believe in investing in our employees' growth and development, and we provide regular training and development opportunities to help our employees succeed.
**How to Apply**
If you are a motivated, energetic, and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this role. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!