Be a part of something bigger. We're looking for a highly skilled and motivated Customer Service Representative – Commercial Lines Insurance Specialist to join our team at arenaflex. Based in a remote location, this position offers a unique opportunity for professional and personal growth in a fast-paced and dynamic environment. With a competitive salary and a comprehensive benefits package, we're looking for someone who is passionate about delivering exceptional customer service and driving business growth.
**About arenaflex**
arenaflex is a leading provider of business and financial solutions to the small- and medium-sized business ("SMB") market. With a wide range of products and services, including banking, business lending, electronic payment processing, technology solutions, eCommerce, accounts receivable financing & inventory financing, insurance solutions, web services, and payroll and benefits solutions, we're dedicated to helping our clients grow their sales, control their expenses, and reduce their risk.
Our team at arenaflex is passionate about delivering exceptional customer service and driving business growth. We're committed to providing our clients with innovative solutions and expert advice to help them achieve their goals. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you.
**Job Responsibilities**
As a Customer Service Representative – Commercial Lines Insurance Specialist, you will be responsible for writing new business and servicing existing clients. This requires the ability to organize, manage multiple tasks, manage client and company relationships, and gather and communicate technical information as it pertains to insurance. Your key responsibilities will include:
* Managing the assigned book of renewal business and creating new business to drive revenue growth
* Obtaining underwriting information, preparing applications and specifications for renewal and new business
* Qualifying and analyzing client's coverage needs, loss exposure, and recommending appropriate insurance solutions
* Informing clients about policy inclusions, limitations, and securing all placement subjectivities by obtaining signed documentation and collecting necessary information
* Providing renewal quotes and account rounding opportunities, communicating coverage terms and conditions of quotes to clients
* Engaging in daily virtual client interaction through impactful communication across phone, webinars, emails, PowerPoint, and other digital platforms
* Educating and consulting prospects on coverages that are available and appropriate for their business needs
* Reviewing existing policies and endorsements, requesting changes to the renewal underwriter for clients
* Preparing schedules of insurance, D. cards, binders, certificates of insurance, and issue finance agreements
* Returning phone calls and responding to emails in a timely manner
* Following up on policy audits related to worker's compensation, general liability, and other areas of concern
* Maintaining accounts in Client Portal (Insurlink), setting status to active/inactive, and sending invites to access portal to clients
* Updating team members via email and maintaining contact with the client base throughout the year per frequency set by management
**Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Bachelor's degree or equivalent experience and a minimum of 3 years of customer service experience in the insurance industry
* Valid Property and Casualty License (P&C) and provide copy for verification
* Prior position as an Associate Customer Service Representative or similar role
* Ability to read policies and break down complex information for clients
* Understanding of the appropriate markets and their relative business model
* Sense of urgency and ownership when dealing with clients and prospects
* Ability to actively listen, give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
* Attention to accuracy and detail in processing client information
* Ability to differentiate between agency bill clients and direct bill clients and the servicing needs of each
* Ability to multi-task in a fast-paced environment and act with a sense of urgency
* Ability to communicate clearly, effectively, and concisely, both orally and in writing
* Excellent time management, planning, and organization skills
* Ability to work independently as well as in a team environment
* Good knowledge of company products and solutions
* Embrace change with the willingness to continue learning and developing
* Collaborate, cooperate, and share knowledge with working colleagues
* Strong work ethic and flexibility to work within the designated work schedule as business needs change
* Knowledge of how to use Agency Management System, experience with AMS360
* Strong data entry skills with accuracy and ability to navigate among multiple systems
* Proficient in Windows-based computer applications (Microsoft Office; Excel, Word, and Outlook) and internal systems such as NewTracker, Pipeline Manager, Benefit Point, and ImageRight
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing our employees with ongoing training and development opportunities to support their career growth. As a Customer Service Representative – Commercial Lines Insurance Specialist, you will have access to:
* On-going training on sales techniques, industry, and competitive landscape
* Opportunities for professional growth and advancement within the company
* Collaborative and supportive work environment
* Access to cutting-edge technology and tools to support your work
* Opportunities for continuing education and professional development
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that is passionate about delivering exceptional customer service and driving business growth. Our team is committed to providing our clients with innovative solutions and expert advice to help them achieve their goals. We're looking for someone who is motivated, customer-focused, and passionate about delivering exceptional service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a comprehensive benefits package, including:
* Medical, dental, vision, supplemental benefits, and a 401(k) savings plan with an employer match
* Performance-based bonus program to reward your results
* Flexible work schedule and remote work options
* Opportunities for professional growth and advancement within the company
* Collaborative and supportive work environment
* Access to cutting-edge technology and tools to support your work
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application today, including your resume and a cover letter outlining your qualifications and experience.
**Join Our Team!**
This is a fantastic opportunity to grow your career and join a leading Business Solutions company. If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you!