Are you a customer-centric professional with a passion for delivering exceptional service and building strong relationships? Do you have a strong background in insurance sales and service, and are you looking for a challenging and rewarding role that will allow you to grow and develop your skills? If so, we want to hear from you!
At arenaflex, we're a global company with a reputation for excellence and a commitment to making a positive impact on the lives of our customers and employees. We're looking for an experienced Customer Service Representative to join our team, working in a fast-paced and dynamic environment where no two days are ever the same.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, and a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're a company that's all about people, and we're committed to supporting our employees in living their lives to the fullest at home and at work.
**Responsibilities**
As a Customer Service Representative at arenaflex, you will be responsible for delivering quality service and insurance recommendations to current and prospective customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.
Some of your key responsibilities will include:
* Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
* Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
* Striving for first call resolution to provide "best in class" service
* Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications and Skills**
To be successful in this role, you will need to have:
* A strong background in insurance sales and service, with a Property/Casualty Insurance License
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* A high level of technical proficiency, with the ability to multi-task in several systems at once
* A willingness to learn new material and systems/applications
* A strong work ethic and a commitment to delivering exceptional service
* A high level of accountability and reliability
**Requirements**
To be considered for this role, you will need to have:
* A Property/Casualty Insurance License
* A High School Diploma or equivalent; some college is a plus!
* 1 or more years of insurance sales/service experience desired; customer service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
* Hours of M-F and some weekends and holidays
* A hybrid working schedule of 3 days in the office and 2 days remote
* An annual Performance Bonus Potential
* A comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
**What's in it for you?**
At arenaflex, we're committed to supporting our employees in living their lives to the fullest at home and at work. We offer a range of benefits and programs that will help you achieve your goals and aspirations, including:
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
* All full-time employees have the option to select from multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
* A 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays
* Markel offers hybrid working schedules of 3 days in the office and 2 days remote
**How to apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
**Accommodation Requests**
If you require any accommodation through the application process, please send an e-mail to [insert contact information].
**No Agencies Please**
arenaflex does not accept applications from agencies.