Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting the State of Iowa's Medicaid program, providing top-notch service to applicants, beneficiaries, and enrollees.
**About arenaflex**
arenaflex is a dynamic organization that values individuality and creativity. We're a team of dedicated professionals who are passionate about making a difference in the lives of our clients and the millions of people who count on us. Our culture is built on a foundation of respect, empathy, and a commitment to excellence. We believe that every associate has the power to make a real impact, and we're looking for talented individuals like you to join our team.
**The Role**
As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes. You'll also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
**Key Responsibilities**
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
* $18.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
**Work Environment and Culture**
arenaflex is committed to providing a positive, employee-friendly culture that values individuality and creativity. Our team is passionate about making a difference in the lives of our clients and the millions of people who count on us. We believe that every associate has the power to make a real impact, and we're looking for talented individuals like you to join our team.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a $18.00 per hour pay rate (bi-weekly pay). In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex also provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.