At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that supports the growth and development of our team members. Our company values diversity, equity, and inclusion, and we're dedicated to fostering a workplace where everyone feels valued and respected.
**Job Summary**
We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a Medicaid Member Support Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
**Key Responsibilities**
* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their skills. As a Full Stack Customer Service Representative, you'll have access to a comprehensive training program that will teach you everything you need to know to succeed in your role. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
**Work Environment and Company Culture**
Our Des Moines office is a dynamic and supportive work environment that fosters collaboration, creativity, and innovation. We're committed to creating a positive, employee-friendly culture that supports the growth and development of our team members. Our company values diversity, equity, and inclusion, and we're dedicated to fostering a workplace where everyone feels valued and respected.
**Compensation, Perks, and Benefits**
As a Full Stack Customer Service Representative, you'll enjoy a competitive salary of $18.00 per hour, paid bi-weekly. You'll also have access to a comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. In addition, you'll have the opportunity to participate in our PerkSpot employee discount program, which offers exclusive discounts on a wide range of products and services.
**Pay Transparency Laws**
arenaflex is committed to transparency and fairness in our compensation practices. We comply with all applicable pay transparency laws and regulations, and we're committed to ensuring that our compensation practices are fair, equitable, and compliant with all applicable laws.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our reasonable accommodation form.
**Vaccination Policy**
arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our online portal, and we'll be in touch to discuss your qualifications further.