About American Airlines
At American Airlines, we're not just a carrier – we're a family. We're a team of passionate individuals who are dedicated to providing exceptional service to our customers, while also fostering a culture of inclusivity, diversity, and growth. As a member of our team, you'll have the opportunity to explore a world of possibilities, both in and out of the workplace. Whether you're a seasoned professional or just starting your career, we invite you to join our journey and become the best version of yourself.
Why You'll Love This Job
This role is part of our Payments and Digital Process team within the American Airlines Credit Association. As a Customer Service Representative, you'll be responsible for handling daily tasks related to check processing, item handling, direct payments, and asset transfers at American Airlines Credit Association. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then this is the perfect opportunity for you.
Key Responsibilities
- Complete data entry and adjusting capabilities
- Coordinate return items with individuals, outside merchants, the Central Bank, and other institutions
- Assist other departments with fraud investigation, part requests, and related Accounting general ledger adjusting
- Work part cases/exercises assigned
- Follow and maintain procedures and guidelines to ensure strict compliance of NACHA rules and guidelines and Government Banking regulations
- Process advance payments, multi-record and part stores, Mastercard payments, and other checks, such as IRA, bankruptcy, and result checks
- Audit, analyze, and support Remote Store, Mobile, ATM, and other imaged enabled items
- Log, research, and make necessary GL, account changes, and returns
- Process Stop Pays and Check Cashing
- Complete daily adjusting and branch closing
- Acquire data from individuals for the convenient and precise handling of international and domestic asset transfer requests
- Research and check incoming and active funds transfer data
- Communicate with vendors to handle funds transfers
- Understand and be aware of active and incoming funds transfer regulations
- Store check returns, research part returned checks, draft changes, process part checks, confirm individuals for friendly funds transfers, and Central bank confirming and delivering funds transfers
- Complete daily handling of work processes connected with late returns, source of receipts, foreign collections, and legal charges
All You'll Need for Success
To succeed in this role, you'll need to possess the following qualifications:
Minimum Qualifications
- Bachelor's Degree
- Previous customer/part service experience
- Previous banking or Credit Association experience
- Episys/Symitar and handling wires
Preferred Qualifications
- Training and previous professional experience
- Excellent Microsoft Office skills (e.g., Word, Excel, Access, PowerPoint)
- Ability to work extended hours to meet business needs
- Ability to practice superb customer service skills
- Ability to act in a fast-paced environment, handle multiple tasks, and work as a team player
- Ability to perform numerical computations and analyze data
- Ability to successfully focus on work and comply with time constraints under high volume pressure
- Ability to broadly educate and perform any job assigned within the department
- Ability to connect professionally with all colleagues and individuals
- Ability to work autonomously and with minimal supervision
- Ability to self-motivate and take ownership of skills and knowledge development
- Ability to focus on work and meet time constraints successfully
- Ability to maintain good performance and participation
What You'll Get
At American Airlines, we're committed to providing our employees with a comprehensive benefits package that includes:
- Medical benefits: On the very first day, you'll have access to your health, dental, vision, and prescription benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) program: Available upon hire, and manager contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join Our Team
At American Airlines, we're proud to be a diverse and inclusive workplace. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, vendors, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and overcome the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us today and become part of the American Airlines family.
Apply Now
Apply Now