Join arenaflex, a leading provider of innovative SAAS solutions, in a dynamic and collaborative environment where you can grow and thrive as a Customer Success & Account Manager for US Clients. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.
**About arenaflex**
arenaflex is a global leader in the SAAS industry, with a presence in over 180 countries and a client base that includes some of the world's most renowned companies. Our mission is to empower employees to become informed, engaged, and influential, and we're committed to creating a workplace culture that values simplicity, kindness, respect, exemplarity, fairness, and trust.
**Job Description**
As a Customer Success & Account Manager at arenaflex, you will be responsible for driving customer success and growth in the US region. This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. Your primary responsibilities will include:
* **Guidance and Advice to Customers**
+ Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors.
+ Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan.
+ Conduct "Customer Success" training sessions and workshops.
+ Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers.
+ Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts.
+ Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).
* **Project Management**
+ Oversee the project's launch timeline, ensuring punctual deployment.
+ Liaise with internal technical teams during the deployment phase.
+ Supervise the project in "run" mode to guarantee the attainment of the client's goals.
+ Advocate for your customers with the Product Team to develop new features.
+ Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at arenaflex.
**Qualifications**
The ideal candidate will have:
* A university graduate with a focus on commercial, digital, or engineering fields, with a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager.
* Self-motivation, result orientation, and autonomy, allowing you to maintain great performance in a full-remote setting.
* Strength in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers.
* Ability to seamlessly handle multiple projects, showcasing versatility and adaptability in a dynamic, fast-paced environment.
* Thoughtfulness and attentiveness, coupled with a deep understanding of client needs, and a strong service orientation.
* Experience in handling business matters, including business objectives, and a proven track record of success in managing multiple projects simultaneously.
**Essential Affinity & Knowledge**
* Proficiency in new technologies, SAAS, and digital transformation.
* Adept in internal communication, social networks, and community management.
**Essential Experience**
* Minimum of 5 years in a related position.
* Proven capability in managing multiple projects simultaneously.
* Experience in handling full sales cycle (renewals, upsell, cross sell, negotiation).
* Mastery of basic planning standards (Gantt, etc.).
* Demonstrated expertise in High Touch portfolio management.
**Why Join arenaflex?**
* Work in a dynamic, digital, and collaborative environment with a global presence.
* Enjoy a competitive salary and benefits package, including healthcare fee, paid days off, and paid sick days.
* Participate in personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions.
* Connect with your colleagues through numerous events, including afterworks, team buildings, town halls, and our renowned Global Week.
* Embody our values: kindness, ambition, humility, and be part of a "Bootstrappers" culture.
* Enjoy a remote work environment, with the option to meet our team member in Boston once a week.
**Recruitment Process**
* 45-minute call with Talent Acquisition (TA)
* Written exercise
* 1-hour interview with TA and your manager
* Simulation with TA, and managers
* Reference check
**Important Information**
* Permanent Position
* Based in Boston, full remote (with the option to move to Paris)
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.