At arenaflex, we're pushing the boundaries of innovation and exploration, and we're looking for talented individuals to join our team. As a Customer Support Associate, Bilingual Italian (Starlink), you'll be at the forefront of our customer experience, ensuring that our customers have an exceptional overall experience with our revolutionary satellite constellation, Starlink. If you're passionate about delivering top-notch support, have a knack for problem-solving, and are fluent in Italian, we want to hear from you.
**About arenaflex**
arenaflex is a pioneering company that's redefining the future of space exploration and technology. Founded under the belief that humanity's future lies among the stars, we're actively developing the technologies to make this possible. Our ultimate goal is to enable human life on Mars, and we're committed to making this vision a reality. With a strong focus on innovation, collaboration, and customer satisfaction, we're creating a workplace that's as exciting as it is challenging.
**The Role**
As a Customer Support Associate, Bilingual Italian (Starlink), you'll be the face of Starlink to our customers, handling their queries, concerns, and issues with professionalism and empathy. You'll be part of a dynamic team that's passionate about delivering exceptional support, and you'll have the opportunity to make a real impact on our customers' experiences.
**Key Responsibilities:**
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral
**Essential Qualifications:**
* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluent in English and Italian
**Preferred Skills and Experience:**
* Excellent problem-solving and sleuthing skills
* Excellent written and verbal communication skills
* Excellent empathy, active listening, and resiliency skills
* Strong attention to detail and time management skills
* Willingness and ability to flex weekend and night shift hours as needed
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
**Additional Requirements:**
* Must be available to work scheduled shifts, including holidays
* Must be available to work overtime hours and/or weekends as needed
* This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
* After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
**Compensation and Benefits:**
* Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour
* Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience
* Base salary is just one part of your total rewards package at arenaflex. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
* You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks
* You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year
**ITAR Requirements:**
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
**Applicants wishing to view a copy of arenaflex's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to .**
If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you. Apply now to join our team as a Customer Support Associate, Bilingual Italian (Starlink) at arenaflex.