Join arenaflex, a pioneering company that's revolutionizing the way businesses access and utilize data, as a Customer Support Engineer I - Work From Home. This is an exciting opportunity to be part of a dynamic team that's making a tangible difference in the industry. As a Customer Support Engineer, you'll be working closely with customers and stakeholders to ensure timely resolution of reported incidents, providing troubleshooting support, and collaborating with the engineering and product teams to drive success.
**About arenaflex**
arenaflex is a leading provider of data integration solutions, empowering businesses to become truly data-driven. Our mission is to make access to data as simple and reliable as electricity. With arenaflex, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to achieve their goals.
**About the Role**
As a Customer Support Engineer at arenaflex, you'll be the technical champion for our customers, working closely with them to deliver a best-in-class experience. You'll take on exciting technical challenges, partner with customers and internal stakeholders, and drive issues to an outcome that exceeds expectations. Our Customer Support team is responsible for creating solutions and providing excellent experience for every customer.
**Key Responsibilities**
* Work closely with arenaflex customers and other stakeholders to ensure timely resolution of reported incidents.
* Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
* Provide troubleshooting support to arenaflex customers and partners via multiple channels (web, email, phone, virtual meetings, etc.).
* Help customers round the clock and be willing to work in shifts in a 24x7 work environment.
* Investigate incidents utilizing the arenaflex environment, connectors, logs, and other troubleshooting tools.
* Work closely with arenaflex's engineering team by submitting well-documented bugs which arise from customer submitted cases.
* Work with arenaflex's Product team to ensure feature requests are addressed and handled in a timely fashion.
* Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
* Collaborate with teammates on technical and non-technical projects.
**Skills We're Looking For**
* Total relevant work experience - 2+ yrs
* Strong Customer Advocacy skills
* Excellent written and verbal communication skills in English
* Highly developed, process-oriented skills for troubleshooting, problem solving, and issue resolution
* Good teaming skills with a passion for building a positive culture where we leave our ego at the door
* Ability to work in a fast-paced, highly collaborative environment, and function in global arenas
* Excellent analytical skills and strong attention to details
* Basic ability to read and understand Java/ C++ (any programming language) and experience in reading and analyzing Java stack traces and exceptions
* Basic understanding of networking fundamentals and the TCP/IP model
* Experience with databases (SQL and NoSQL) as well as basic SQL commands
* Experience building or troubleshooting APIs
* Understanding of Data Warehousing fundamentals and concepts
* Experience in various operating systems such as Windows, UNIX/Linux
* Comfortable navigating Github and submitting Pull Requests
**Perks and Benefits**
* 100% employer-paid medical insurance
* Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
* RSU stock grants*
* Professional development and training opportunities
* Company virtual happy hours, free food, and fun team-building activities
* Monthly cell phone stipend
* Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
* *May vary by country and worker type - please reach out to your recruiter for more information
**Why Join arenaflex?**
* Be part of a dynamic team that's making a tangible difference in the industry
* Work on exciting technical challenges and drive issues to an outcome that exceeds expectations
* Collaborate with customers and internal stakeholders to deliver a best-in-class experience
* Enjoy a competitive salary and benefits package
* Take advantage of professional development and training opportunities
* Be part of a positive and inclusive culture where we leave our ego at the door
**Are You the One We're Looking For?**
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you.