Are you a customer support expert with a passion for making a tangible difference in people's lives? Do you have a strong and diverse skillset in relevant areas to drive success? We're seeking an experienced Full Stack Customer Support Online Chat Specialist to join our team at arenaflex, a leading provider of innovative solutions in the prayer and meditation app space. This is a unique opportunity to work remotely, enjoy flexibility, and contribute to building a truly great product that combines the beauty of the Church's spirituality with world-class product and content execution.
**About arenaflex**
arenaflex is a startup that's making a tangible difference in people's lives. We're building a prayer and meditation app that's authentically Christian and Catholic, while also being a resource for anyone looking to grow deeper in a relationship with God. Our mission is to help people find peace and grow closer to God through our app. We're backed by some of the best mission-driven investors in the world and are excited to build out our team to help a lot more folks grow closer to God.
**The Role**
We're seeking a Full Stack Customer Support Online Chat Specialist to join our team on a 4-month contract basis, with the opportunity to renew based on performance. This role requires strong fluency in English and being bilingual in Spanish and/or Portuguese. Fluency in other languages such as Polish, German, French, Italian, or Tagalog is a plus. You'll be responsible for:
* Answering live chat messages and supporting the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese
* Collecting and relaying customer feedback to the rest of the arenaflex team
* Identifying potential issues and coordinating appropriately with the Development team
* Supporting other Customer Support projects as necessary
**What You'll Love**
* Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives.
* Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our app.
* Compensation: We will offer a competitive compensation package that includes a base salary and the potential to ramp up to 40 hours per week depending on need and volume.
* Flexibility: This is a remote contract role, so you can work from anywhere in the world.
**What We're Looking For**
* Passion: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on.
* Experience: We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature. We are going to be in the trenches with you, but we'll want you to come in on day one with an idea of what to focus on and know your way around a startup.
* Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions. We will also be looking for you to synthesize the most common feedback so that the team knows which bugs and improvements we should prioritize.
**Requirements**
* A minimum of 3 years in Customer Support/Service
* Strong fluency in English and being bilingual in Spanish and/or Portuguese
* Familiarity with the following software is a strong plus: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk
* Coding knowledge is not required but is a plus
* A reliably strong internet connection (at least 10 MB/s) is necessary
* Flexibility to work various shifts, including evenings and weekends, if needed
**What We Offer**
* Competitive compensation package
* Opportunity to work remotely and enjoy flexibility
* Chance to contribute to building a truly great product that's impacting lives
* Growth opportunities and learning benefits
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and discuss how you can become a vital part of our success story.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the prayer and meditation app space. Our mission is to help people find peace and grow closer to God through our app. We're backed by some of the best mission-driven investors in the world and are excited to build out our team to help a lot more folks grow closer to God.
**Our Culture**
We're a startup that's making a tangible difference in people's lives. We're passionate about our mission and are looking for like-minded individuals to join our team. We value collaboration, innovation, and growth, and are committed to creating a dynamic and supportive work environment.
**Our Benefits**
* Competitive compensation package
* Opportunity to work remotely and enjoy flexibility
* Chance to contribute to building a truly great product that's impacting lives
* Growth opportunities and learning benefits
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Join Our Team**
We're excited to build out our team and are looking for talented and passionate individuals to join us. If you're passionate about our mission and have the skills and experience we're looking for, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and discuss how you can become a vital part of our success story.