About the Opportunity
Are you a customer support enthusiast with a passion for delivering exceptional experiences in a dynamic online environment? Do you have a flair for French and a knack for resolving complex issues with ease? We're seeking an experienced Customer Support Representative to join our team and provide world-class support to our clients in the music streaming industry.
About the Company
ModSquad, a global provider of managed digital engagement services, has partnered with a top music streaming service to offer this exciting opportunity. As a member of our team, you'll be part of a vibrant community of Mods who chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands. With 10,000+ Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.
About the Role
As a Customer Support Representative, you'll be responsible for responding to customer inquiries via inbound messages in French. You'll work remotely, enjoying a flexible schedule and the opportunity to work with some of the coolest clients around the world. With a strong internal support system and highly interactive orientation program, you'll have the chance to grow and develop your skills in a supportive and dynamic environment.
Key Responsibilities
* Respond to customer inquiries via inbound messages in French
* Simultaneously handle 3-5+ incoming messages with ease
* Quickly identify and resolve customer issues
* Maintain high engagement with both the project and customers
* Provide exceptional customer experiences, going above and beyond to meet customer needs
* Exercise good judgment and make decisions that benefit the customer
* Collaborate with the team to resolve complex issues and improve customer satisfaction
Requirements
* Professional/business level proficiency in French and English
* Experience with simultaneously handling 3-5+ incoming messages
* Ability to quickly identify and resolve customer issues
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Willingness to learn and adapt to new technologies and processes
* Dedicated laptop or desktop computer with Windows 10 or above
* Stable broadband internet connection of 25 MBS or greater
* 8 GB RAM or better
* Dual monitors highly recommended
Work Environment and Culture
* Remote work environment with flexible scheduling
* Collaborative and supportive team culture
* Opportunities for growth and development
* Access to 'Hot Gigs' postings exclusive to the Mod Network
* Competitive hourly rate and paid orientation
* Opportunity to work with some of the coolest clients around the world
Benefits and Perks
* Competitive hourly rate
* Paid orientation
* Flexible self-scheduling
* Opportunity to work from home
* Access to 'Hot Gigs' postings exclusive to the Mod Network
* Opportunities for growth and development
* Collaborative and supportive team culture
How to Apply
Ready to join our team? Click the link below to apply now and we'll be in touch soon!
Apply Now
Important Notes
* A Chromebook is not sufficient for ModSquad projects.
* ModSquad is an Equal Opportunity Employer and welcomes applications from diverse candidates.
* Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
* Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.
* Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
Apply Now