At arenaflex, we're committed to providing top-notch customer service and support to our clients, and we're looking for a talented and dedicated individual to join our team as a Remote Customer Service Representative – P&C. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients, managing inbound calls and emails, and selling pet insurance policies to meet and exceed sales goals.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services to the insurance industry. We're passionate about delivering exceptional customer experiences and building long-term relationships with our clients. Our team is dedicated to providing top-notch support and service, and we're committed to helping our clients achieve their goals.
**Job Description**
**Job Summary**
We're seeking an experienced and motivated individual to join our team as a Remote Customer Service Representative – P&C. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients, managing inbound calls and emails, and selling pet insurance policies to meet and exceed sales goals. This is a 100% remote position, with a training schedule of Monday through Friday, 9:00am to 5:30pm EST, for two weeks, plus one week of nesting. After training, you'll have a flexible schedule between 8am and 9pm, Monday through Friday, and one weekend a month on a rotating schedule.
**Key Responsibilities**
* Manage inbound email, chat, and phone inquiries from pet parents for the purpose of selling pet insurance policies
* Manage time and other resources to ensure sales goals are met consistently
* Handle all interactions promptly and effectively to minimize wait times
* Build rapport with potential customers to reinforce the value of arenaflex's brand and our pet insurance products
* Build strong knowledge of products and services offered
**Essential Business Experience and Technical Skills**
* High school diploma or GED
* 2+ years sales experience
* Proven attendance reliability
* Flexible schedule requirements, with the ability to work evenings and weekends
* Current active resident property and casualty insurance license in a minimum of 35 states, but preferably all 50 + D.C.
* Licenses must remain active throughout the duration of assignment
**Preferred Qualifications**
* Proven sales success within an inbound service environment, preferably a direct sales environment
* Insurance industry sales experience
* Service industry and/or Contact Center experience
* Ability to operate in a fast-paced, multi-tasking environment with deadlines
* Strong written, verbal, interpersonal, and phone communication skills
* Excellent tracking, follow-up, negotiating, and relationship building skills
* Demonstrated ability to consistently overcome objections
* Articulate, professional, and possesses a strong quality sales mindset with attention to detail
* Proven history of adherence to corporate policies, procedures, and guidelines
* Strong computer background using MS Word, Excel, and Internet
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* Ongoing training and coaching to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences. We're passionate about building long-term relationships with our clients and employees, and we're dedicated to creating a positive and supportive work environment.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* $20/hour pay rate
* Opportunities for career advancement and professional growth
* Ongoing training and coaching to help you develop your skills and knowledge
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
**How to Apply**
If you're a motivated and dedicated individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!