Join the Critical Team at Blithequark
Blithequark is a leading player in the healthcare industry, dedicated to connecting essential workers with facilities in need. We're on the hunt for skilled Phone and Chat Specialists to join our dynamic team and play a vital role in verifying nurse credentials and facilitating shift pickups. As a Phone and Chat Specialist at Blithequark, you'll be at the forefront of supporting healthcare professionals and ensuring seamless communication between nurses and healthcare facilities.
About Blithequark and the Industry
Blithequark operates in the healthcare sector, focusing on innovative solutions to address staffing challenges. Our platform enables nurses to find shifts that match their skills and interests, while healthcare facilities can efficiently fill critical gaps in their staffing. We're committed to delivering exceptional service, fostering strong relationships, and making a positive impact on the healthcare community.
Key Responsibilities
- Credential Verification: Navigate online systems to verify nurses' credentials after they've selected a healthcare facility they'd like to work with.
- Communication: Follow up with nurses via written messages to confirm the validity of their credentials for the chosen facility.
- Phone Support: Handle follow-up phone calls from nurses and healthcare facilities checking on the status of shift pickups.
- Customer Service: Provide exceptional service, responding to inquiries, and resolving issues in a timely and professional manner.
- Data Entry: Accurately enter data into our systems, maintaining up-to-date records and ensuring seamless communication.
- Multitasking: Manage multiple chat channels and phone calls simultaneously, prioritizing tasks and maintaining efficiency.
- Script Adherence: Follow communication scripts when handling different topics, ensuring consistency and accuracy.
- Problem-Solving: Identify customers' needs, research solutions, and provide alternatives when necessary.
- Technical Skills: Navigate online systems efficiently, utilizing company and client resources to accurately handle calls and chats.
- Availability: Be available at your desk, maintaining punctuality and attendance at all scheduled times.
- Flexibility: Demonstrate flexibility to cross-train as requested, adapting to changing priorities and workflows.
Essential Qualifications
- Customer Service Experience: 1 year of customer service or customer support experience.
- Call Center Background: 1 year of previous call center or office background experience.
- Technical Savvy: Proficiency in using technology, including computers and software applications.
- Remote Work Experience: Previous remote work experience is a plus.
- Quick Learner: Ability to learn quickly and work independently.
- Typing Skills: Type 35 words per minute accurately.
- Communication Skills: Strong phone and verbal communication skills, along with active listening.
- Background Check: A background check applicable with state and federal laws is required.
Preferred Qualifications
- Healthcare Experience: Experience working in healthcare or a related field.
- Technical Skills: Familiarity with software applications and systems used in healthcare credentialing and shift coordination.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to the growth and development of our team members. As a Phone and Chat Specialist, you'll have opportunities to:
- Advance in Your Career: Take on new challenges and responsibilities, moving into leadership or specialized roles.
- Develop New Skills: Participate in training and development programs, enhancing your skills and knowledge in areas such as customer service, communication, and technical skills.
- Collaborate with Colleagues: Work with a talented team of professionals, sharing best practices and learning from one another.
Work Environment and Company Culture
At Blithequark, we pride ourselves on a dynamic and supportive work environment. As a remote worker, you'll have the flexibility to work from home, enjoying a comfortable and productive workspace. Our company culture is built on:
- Collaboration: We believe in teamwork and collaboration, fostering a sense of community among our team members.
- Innovation: We're committed to innovation, continuously seeking new solutions and improvements to our services.
- Customer Focus: Our top priority is delivering exceptional service to our customers, and we expect the same level of dedication from our team members.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Starting Pay: $14/hour, with shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance.
- Work Hours: Shifts between 8:00 am - 8:00 pm (EST), Monday - Friday.
- Paid Training: 3 weeks of paid training, Monday - Friday, 9:00 am - 6:00 pm (EST).
- Full-Time Status: 40 hours per week, with opportunities for overtime.
Hardware and Software Requirements
To ensure seamless performance, you'll need:
- Processor: Intel Core i5 5200 Series or greater.
- Memory: 8GB on Windows 8.1 / 10 64 bits.
- Screen Resolution: 1280x768 or higher, dual monitors required.
- USB Headset: A high-quality USB headset.
- Antivirus Software: Up-to-date antivirus software must be installed, with a recent scan completed.
- Firewall: Firewall must be enabled.
Conclusion
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to Blithequark as a Phone and Chat Specialist. Join our team and play a critical role in supporting healthcare professionals and facilities. Apply now and take the first step towards a fulfilling career with Blithequark!
Apply Now